Life on board for crew and staff

Table of contents

  1. What to take!
    1. Then what to pack?
      1. Luggage restrictions
        1. Don’t bring!
          1. Letter of employment
            1. Visa
              1. Passport
                1. Seaman´s book
                  1. Résumé
                    1. Travel
                      1. Criminal background checks
                        1. Signing on
                          1. I-94 Form
                            1. Photographs
                              1. Crew pass/crew identity card
                                1. Introductory period
                                  1. Training and briefings
                                    1. Multicultural environment
                                      1. Courses, workshops, certificates
                                        1. Performance evaluation
                                          1. Customs regulations
                                            1. U.S. Coast guard inspections
                                              1. Signing off
                                                1. Emergency repatriation
                                                  1. Insurance
                                                    1. Allocation of ship
                                                      1. Vessel transfers
                                                        1. Wet / Dry dock
                                                          1. Allocation of cabin
                                                            1. Valuables in crew/staff cabin
                                                              1. Cabin inspections
                                                                1. Guest cabins
                                                                  1. Crew mess schedule
                                                                    1. Gangways
                                                                      1. Alcohol & cigarettes
                                                                        1. Alcohol consumption
                                                                          1. Linen – laundry
                                                                            1. Cinema
                                                                              1. Articles overboard
                                                                                1. Fishing
                                                                                  1. Report to the department head
                                                                                    1. Understand the chain of command
                                                                                      1. Assignments and responsibilities
                                                                                        1. Language on board
                                                                                          1. Who is who? group behaviour, fighting
                                                                                            1. Your own uniform
                                                                                              1. Motivation / attitude
                                                                                                1. Courtesy / attitude
                                                                                                  1. Food and lodging
                                                                                                    1. Crew quarters/crew area
                                                                                                      1. Crew-shops (slop chest)
                                                                                                        1. Employee discounts
                                                                                                          1. Family discounts
                                                                                                            1. Warnings
                                                                                                              1. Personal problems
                                                                                                                1. Types of passenger
                                                                                                                  1. Service level; menu briefings; professional service; operational efficiency; utensils and tools
                                                                                                                    1. Crew parties
                                                                                                                      1. Working hours
                                                                                                                        1. Telephone use
                                                                                                                          1. E-mail
                                                                                                                            1. Receiving and sending mail
                                                                                                                              1. Going ashore
                                                                                                                                1. Tender rules and regulations
                                                                                                                                  1. Missing the ship
                                                                                                                                    1. Getting promoted
                                                                                                                                      1. Visitors/visiting other ships
                                                                                                                                        1. Laundry
                                                                                                                                          1. Period of employment/termination of employment
                                                                                                                                            1. Gambling on board
                                                                                                                                              1. Elevator use
                                                                                                                                                1. Drugs
                                                                                                                                                  1. Drug testing
                                                                                                                                                    1. Seasick
                                                                                                                                                      1. Don’t forget
                                                                                                                                                        1. Signing-off
                                                                                                                                                          1. Salaries and gratuities
                                                                                                                                                            1. Dining room staff
                                                                                                                                                              1. Cabin stewardess
                                                                                                                                                                1. In­­dividual staff
                                                                                                                                                                  1. Galley staff
                                                                                                                                                                    1. Guest services
                                                                                                                                                                      1. Bartenders and bar staff
                                                                                                                                                                      2. Money on board / valuables
                                                                                                                                                                        1. Comment cards
                                                                                                                                                                          1. Medical
                                                                                                                                                                            1. Dental treatment
                                                                                                                                                                              1. Safety onboard
                                                                                                                                                                                1. Onboard for safety
                                                                                                                                                                                  1. Smoking
                                                                                                                                                                                    1. Passenger area
                                                                                                                                                                                      1. Crew bar
                                                                                                                                                                                        1. Crew disco
                                                                                                                                                                                          1. Crew rounds (captain inspections)
                                                                                                                                                                                            1. Crew office
                                                                                                                                                                                              1. Crew welfare committee
                                                                                                                                                                                                1. Air conditioning
                                                                                                                                                                                                  1. Ships toilets
                                                                                                                                                                                                    1. Power supply
                                                                                                                                                                                                      1. Your cabin
                                                                                                                                                                                                        1. Banking on board
                                                                                                                                                                                                          1. Payout options
                                                                                                                                                                                                            1. Not allowed on duty
                                                                                                                                                                                                              1. Shoes
                                                                                                                                                                                                                1. Sexual harassment
                                                                                                                                                                                                                  1. Discrimination-free environment
                                                                                                                                                                                                                    1. Environmental protection policy
                                                                                                                                                                                                                      1. Check before you go!
                                                                                                                                                                                                                        1. Advantage of working on a cruise ship:
                                                                                                                                                                                                                          1. The disadvantage of working on a cruise ship :
                                                                                                                                                                                                                            1. Profile of crew/staff member today
                                                                                                                                                                                                                              1. Profil anggota kru / staf yang modern
                                                                                                                                                                                                                                1. Fraternization with passengers
                                                                                                                                                                                                                                  1. Pergaulan dengan penumpang
                                                                                                                                                                                                                                    1. Cabin rules
                                                                                                                                                                                                                                      1. Aturan Kabin
                                                                                                                                                                                                                                        1. Tender Rules and Regulations
                                                                                                                                                                                                                                          1. Ketentuan dan Peraturan kolek / perahu kecil
                                                                                                                                                                                                                                            1. Barang yang hilang dan ditemukan
                                                                                                                                                                                                                                              1. Pembatasan bagasi
                                                                                                                                                                                                                                                1. Lingkungan multikultural
                                                                                                                                                                                                                                                  1. Lencana nama
                                                                                                                                                                                                                                                    1. Repatriasi darurat
                                                                                                                                                                                                                                                      1. Diskon karyawan
                                                                                                                                                                                                                                                        1. Kebijakan Perlindungan Lingkungan
                                                                                                                                                                                                                                                          1. Diskon keluarga
                                                                                                                                                                                                                                                            1. Pengujian obat
                                                                                                                                                                                                                                                              1. Pengujian obat
                                                                                                                                                                                                                                                                1. Barang-barang berharga di kabin awak kapal/staf
                                                                                                                                                                                                                                                                  1. Pengalihan kapal
                                                                                                                                                                                                                                                                    1. Pintu kedap air
                                                                                                                                                                                                                                                                      1. Dermaga basah/Dermaga kering (Galangan)
                                                                                                                                                                                                                                                                        1. Lalu, apa yang harus dikemas?
                                                                                                                                                                                                                                                                          1. Penyelundupan
                                                                                                                                                                                                                                                                            1. Penumpang Gelap
                                                                                                                                                                                                                                                                              1. Jenis penumpang
                                                                                                                                                                                                                                                                                1. Inspeksi Penjaga Pantai Ameika Serikat
                                                                                                                                                                                                                                                                                  1. Fotograf
                                                                                                                                                                                                                                                                                    1. Buku Pelaut
                                                                                                                                                                                                                                                                                      1. Merokok
                                                                                                                                                                                                                                                                                        1. Mendaftar Keluar
                                                                                                                                                                                                                                                                                          1. Komite kesejahteraan awak kapal
                                                                                                                                                                                                                                                                                            1. Kesopanan / Sikap
                                                                                                                                                                                                                                                                                              1. Pemeriksaan Latar Belakang Kriminal
                                                                                                                                                                                                                                                                                                1. Paspor
                                                                                                                                                                                                                                                                                                  1. Evaluasi kinerja
                                                                                                                                                                                                                                                                                                    1. Kartu Tanda Masuk Awak Kapal / Kartu Identitas Awak Kapal
                                                                                                                                                                                                                                                                                                      1. Kabin tamu
                                                                                                                                                                                                                                                                                                        1. Tugas dan tanggung jawab
                                                                                                                                                                                                                                                                                                          1. Konsumsi Alkohol
                                                                                                                                                                                                                                                                                                            1. Kursus, lokakarya, sertifikat

                                                                                                                                                                                                                                                                                                              What to take!

                                                                                                                                                                                                                                                                                                              Take as little as possible since you are going to be in a cramped small cabin with 2, or 2 to 4 persons. Space is limited. Remember the weather is good for 90% of the time. You will need only summer-clothes. You will be informed by your em­plo­yer what kind of clo­thing or items you will need for the position you are employed for.

                                                                                                                                                                                                                                                                                                              Then what to pack?

                                                                                                                                                                                                                                                                                                              Due to the limited space in your cabin, I recommend that you bring as little as possible. Basic clothing, toiletry items and items such as alarm clock, camera, etc. Bed linen is provided by the cruise line.

                                                                                                                                                                                                                                                                                                              Luggage restrictions

                                                                                                                                                                                                                                                                                                              Tag and mark your luggage properly with full name and address. Crew and staff are usually allowed on a normal economy air ticket to bring only 20 kilos.

                                                                                                                                                                                                                                                                                                              Don’t bring!

                                                                                                                                                                                                                                                                                                              Don’t bring animals or plants, etc. due to hygiene rules. Pets are not allowed; not even for passengers. Don’t bring inflammable materials, dangerous goods or guns. No drugs or narcotics, you will be dismissed immediately.

                                                                                                                                                                                                                                                                                                              Letter of employment

                                                                                                                                                                                                                                                                                                              A ´letter of employment´ will be issued by the cruise line, concessionaire and or recruiting agent. The ´letter of employment´ (LEO) is an important document and is required by the consulate for the seaman´s visa. (See visa)


                                                                                                                                                                                                                                                                                                              If boarding a ship in an American Port you need a seaman’s visa. This visa will be issued at the American Consulate in your own country. You will need to bring a “letter of employment”: sample shown in the book. For USA seaman’s Visa=C1/D1. Boarding at any other place than the USA you will be informed by your employer. If you know that in your itinerary there will be a stop in the USA, in that case, you will also need a seaman visa from the USA C1/D1. Once on board, the crew-purser will hold your passport to avoid you having to go through customs all the time. The passport will be replaced by a crew i.d. card.


                                                                                                                                                                                                                                                                                                              All persons going to work on a cruise ship need to have a passport valid for at least one year.

                                                                                                                                                                                                                                                                                                              Seaman´s book

                                                                                                                                                                                                                                                                                                              Seaman´s book is seldom required for Europeans working as crew (catering dep.) and or staff. A Seaman´s book is usually required for those who have chosen a career at sea, for example in the departments of the ship such as bridge, engine room etc.. The seaman´s book prevents the need for a seaman to go to all the consulates worldwide to obtain visas etc.. Also, sailing hours are registered as a proof and requirement for their career at sea. For cruise lines, cheaper airfares can be arranged for seamen.


                                                                                                                                                                                                                                                                                                              On some ships, your department head will require you to present a copy of your résumé (curriculum vitae), which will subsequently be kept in your personal shipboard file.


                                                                                                                                                                                                                                                                                                              Here it is important to realize that there are two possibilities: 1 The company pays the ticket for you in advance. 2) You pay for your own ticket either one-way to Miami or round trip, whatever the company expects from you. Most companies where you pay for your ticket in advance are based in Miami. Companies that pay the ticket in advance can send you anywhere in the world. You will have to understand that there is a relation between the company who pays the ticket in advance and their itineraries. Once arrived in Miami, you also pay for transportation to the hotel. Hotel costs and food are most of the time covered by the company.

                                                                                                                                                                                                                                                                                                              Criminal background checks

                                                                                                                                                                                                                                                                                                              Most of the cruise lines / recruiting agents/concessionaires will request a criminal background check. You can obtain this at the local police station. In The Netherlands, it is named ´bewijs van goed gedrag´. In Belgium ´bewijs van goed gedrag en zeden´. In Indonesia, it is called Surat Keterangan Catatan Kepolisian (SKCK).

                                                                                                                                                                                                                                                                                                              Signing on

                                                                                                                                                                                                                                                                                                              When you arrive in Miami you will have to report to head office. You should bring with you: your con­tract, medical, passport, (tax card Norwegians only) vaccination card. When your ticket is paid in advance there is no office, in that case, you report to the crew purser. You bring the same items as mentioned.

                                                                                                                                                                                                                                                                                                              I-94 Form

                                                                                                                                                                                                                                                                                                              When joining a cruise ship in an American port, as a European you will have to fill in an ´I-94 form´ (usually in the aeroplane on your way to the ship). This form will be stamped when you go through the U.S. Immigration Control at the airport. You will have to hand over your ´I-94 form´ to the crew purser when boarding.


                                                                                                                                                                                                                                                                                                              When you sign on to the cruise ship you will have to bring 2 passport-size photographs. (some ships they will take them for free on board, they will inform you) It is recommended to take a photo in uniform at the photographer on board, to keep as a souvenir.

                                                                                                                                                                                                                                                                                                              Crew pass/crew identity card

                                                                                                                                                                                                                                                                                                              A crew pass will be issued the first day on board with your name and photo on it. This is done for identification purpose. You must carry it with you when going ashore. When your contract is finished it should be returned to the cruise line.

                                                                                                                                                                                                                                                                                                              Introductory period

                                                                                                                                                                                                                                                                                                              Most cruise lines have an introductory period from 30-60 days depending on the length of your contract. The introductory period is usually for all the positions on board. If a cruise line employee does not perform his / her duty the cruise line may terminate the employee.

                                                                                                                                                                                                                                                                                                              Training and briefings

                                                                                                                                                                                                                                                                                                              Besides settling into a new job, you will receive compulsory training in:

                                                                                                                                                                                                                                                                                                              • ship´s safety and security and your role during the weekly drills
                                                                                                                                                                                                                                                                                                              • environmental and sanitation guidelines
                                                                                                                                                                                                                                                                                                              • general information about the cruise line
                                                                                                                                                                                                                                                                                                              • information about ship´s rules and regulations

                                                                                                                                                                                                                                                                                                              Multicultural environment

                                                                                                                                                                                                                                                                                                              Onboard a cruise ship you can expect to live and work with people from over 50 to 70 worldwide. All these people have to adapt to ´ship´s life´, ´American style management´, and to follow all ´rules and regulations´ set onboard.

                                                                                                                                                                                                                                                                                                              Courses, workshops, certificates

                                                                                                                                                                                                                                                                                                              I recommend to all personnel who receive a workshop onboard, no matter what the topic is, to keep their certificate and take it home. The workshop subject can be put in your résumé in the section education/courses.

                                                                                                                                                                                                                                                                                                              Performance evaluation

                                                                                                                                                                                                                                                                                                              Cruise lines recognise that in order for work performed to develop on a continuous basis, individuals require regular, constructive feedback.

                                                                                                                                                                                                                                                                                                              Customs regulations

                                                                                                                                                                                                                                                                                                              On board you will have to complete a customs declaration form. You will have to give always the correct information. It is advised to always keep a note (purchase receipts) from all the items bought during your contract on board. All employees on a cruise ship must obey the local customs laws of the port of entry and departure. Drugs inspections from local authorities may take place in port without prior notification. Local laws apply to a ship visiting a port. On ships you will find plates on walls with the following text: The captain and his officers will always co-operate with local authorities in case of drugs possession.

                                                                                                                                                                                                                                                                                                              U.S. Coast guard inspections

                                                                                                                                                                                                                                                                                                              Coast guard inspectors are similar to custom officials and have the right to search your cabin without any permission and without informing you why. These searches may be random and may happen at any time throughout the ship on any day at any time.

                                                                                                                                                                                                                                                                                                              Signing off

                                                                                                                                                                                                                                                                                                              When your contract is finished you will sign off. All items from the cruise line have to be returned: crew/staff cabin key, crew pass, uniforms, etc… The cruise line has the right to inspect/control all luggage on the last day you take with you when you sign off.

                                                                                                                                                                                                                                                                                                              Emergency repatriation

                                                                                                                                                                                                                                                                                                              In the event of the death of your next of kin whilst working onboard a cruise ship, your employer ´will´ or ´will not´ cover your repatriation costs (please check your contract). In such an event, whereby the employer will cover the costs, you will be required to produce official documentation to substantiate the request for repatriation. On the QE2 there is an insurance (fly home fund) for US 15,00 a year to cover all emergency family repatriation costs.


                                                                                                                                                                                                                                                                                                              Whilst travelling directly to and from the ship, or working onboard any vessel, you are covered by your employer´s insurance with the P&I (Protection and Indemnity). However this does not cover you for loss of, or damage to, personal items onboard, (unless caused by marine peril), nor for any deviation to travel arrangements made by your employer. You will have to cover this with personal insurance.

                                                                                                                                                                                                                                                                                                              Allocation of ship

                                                                                                                                                                                                                                                                                                              Most companies own several ships. once arriving in Miami they will put you where they need you, regardless of what ship is stated on your contract.

                                                                                                                                                                                                                                                                                                              Vessel transfers

                                                                                                                                                                                                                                                                                                              Although you are assigned a specific ship, the cruise line can not guarantee that you will remain on that ship for your entire contract. Cruise lines may transfer personnel at any time. When a transfer is decided by the management, the office for personnel will make all necessary travel arrangements. Transfers may occur for many reasons and are at the discretion of the cruise line.

                                                                                                                                                                                                                                                                                                              Wet / Dry dock

                                                                                                                                                                                                                                                                                                              Once a year the ship may undergo various renovations in either dry dock or wet dock. Some personnel can have time-off at their own expenses. Alternatively, transfer to another ship may be possible, either by order of the management or at your own request with management´s approval.

                                                                                                                                                                                                                                                                                                              Allocation of cabin

                                                                                                                                                                                                                                                                                                              Once on board you will be assigned a cabin where they have space. Re­mem­­ber you will be sharing your cabin with one, two, three persons. For this rea­­son you will have to make sure your cabin is kept clean. Frequently there will be captain-in­spec­tions. (If your cabin is not correct there could be a fine up to $50,=). Al­ways lock your cabin when going out. Follow guidelines regarding the use of por­tho­­les. Don’t change your cabin without in­forming the crew purser. Smoking in bed is out of the question. Keys for your cabin will be issued by the crew-purser when you arrive onboard.

                                                                                                                                                                                                                                                                                                              Valuables in crew/staff cabin

                                                                                                                                                                                                                                                                                                              It is recommended not to leave large sums of money in your cabin and or to leave expensive items in, not even when in your cabin locker.

                                                                                                                                                                                                                                                                                                              Cabin inspections

                                                                                                                                                                                                                                                                                                              Cabin Inspections will take place once a week and on some ships once every two weeks. Make sure that your cabin is clean. Not only in your own interest but in the interest of the whole ship and your roommate.

                                                                                                                                                                                                                                                                                                              Guest cabins

                                                                                                                                                                                                                                                                                                              On all cruise ships, it is forbidden for crew/staff to enter guest cabins, unless required for your duty. There are no exceptions to this rule. With most cruise lines this is a reason to dismiss you.

                                                                                                                                                                                                                                                                                                              Crew mess schedule

                                                                                                                                                                                                                                                                                                              Breakfast, lunch and dinner will be in the crew-mess. Usually, there will be sche­­dules pos­ted. Make sure you keep the crew mess clean.


                                                                                                                                                                                                                                                                                                              There are two kinds of gangways on board, one is for passengers only and one is for crew only. The crew is not allowed in passenger gangways, passengers are not allowed in crew gangways.

                                                                                                                                                                                                                                                                                                              Alcohol & cigarettes

                                                                                                                                                                                                                                                                                                              Please check how much alcohol you’re allowed to have on board as well as the allowance for ci­ga­­­ret­tes and beers. There will be frequently customs inspections.

                                                                                                                                                                                                                                                                                                              Alcohol consumption

                                                                                                                                                                                                                                                                                                              Alcohol consumption by crewmembers is permitted ´after working hours´ if consumed in a moderate and reasonable manner. Drinking should never affect the performance of the crew- / staff member the next day.

                                                                                                                                                                                                                                                                                                              Linen – laundry

                                                                                                                                                                                                                                                                                                              Linen on board will be supplied by the company.


                                                                                                                                                                                                                                                                                                              The cinema is only for passengers.

                                                                                                                                                                                                                                                                                                              Articles overboard

                                                                                                                                                                                                                                                                                                              It is absolutely forbidden to throw anything overboard. Zero discharge policy.


                                                                                                                                                                                                                                                                                                              It is absolutely forbidden to fish from the ship. Fines up to 1000’s of Dollars in some areas.

                                                                                                                                                                                                                                                                                                              Report to the department head

                                                                                                                                                                                                                                                                                                              When you arrive on board and are settled with uniforms and cabin you will re­port to your department head. He/she will inform you what to do next. For wai­ters/­­busboy this will be maitre d’ Hotel. For stewardesses this is the house­kee­per, don’t exchange du­ties without informing your supervisor. Social staff reports to asst. cruise director. (see organisation chart)

                                                                                                                                                                                                                                                                                                              Understand the chain of command

                                                                                                                                                                                                                                                                                                              Any questions relating to your job should be brought up to your supervisor. Know all your duties and know who is who. When dealing with supervisors please realise that you all have the same goal, achieving a perfect product for the pax. Your su­per­vi­sor on a ship has more power than ashore.

                                                                                                                                                                                                                                                                                                              Assignments and responsibilities

                                                                                                                                                                                                                                                                                                              On board each cruise line employee has to perform his / her duty according to the cruise lines’ job description and with that the job responsibilities. Your duty on board is monitored by your direct supervisor.

                                                                                                                                                                                                                                                                                                              Language on board

                                                                                                                                                                                                                                                                                                              On American cruise lines, the official language is English. On German cruise ships, the official language is German. On Greek ships the official language is English and on English ships the official language is English. On Greek, German and English ships multilingual skills are essential, due to the fact that these ships have pan European marketing resulting in various nationalities of passengers on board. On most of the American ships, it is mostly American passengers. In the presence of the guests English should always be spoken, even when two cruise line employees of the same nationality are speaking with each other.

                                                                                                                                                                                                                                                                                                              Who is who? group behaviour, fighting

                                                                                                                                                                                                                                                                                                              Make sure you can recognize officers by their stripes. Remember once on board a ship you will live in a small society which can cause problems. Make sure you find your way around. Fighting on board is absolutely out of the ques­­tion and is a reason for immediate dismissal.

                                                                                                                                                                                                                                                                                                              Your own uniform

                                                                                                                                                                                                                                                                                                              Always keep your uniform clean and wear it correctly. Make sure you wear your name tag.

                                                                                                                                                                                                                                                                                                              Motivation / attitude

                                                                                                                                                                                                                                                                                                              Working on a ship means being motivated all day the entire contract-period this is not an easy job. If your motivation goes down so will your income. At­ti­tu­­de is the main factor to be successful on board and also ashore. If you are not determined to fi­nish a full contract you will not make it.

                                                                                                                                                                                                                                                                                                              Courtesy / attitude

                                                                                                                                                                                                                                                                                                              All cruise line employees must at all times be courteous and polite to all passengers and co-workers. All cruise line employees must have a positive attitude all day long.

                                                                                                                                                                                                                                                                                                              Food and lodging

                                                                                                                                                                                                                                                                                                              Usually, food and lodging are provided by the company for free.

                                                                                                                                                                                                                                                                                                              Crew quarters/crew area

                                                                                                                                                                                                                                                                                                              It is important that you understand which decks and areas are reserved for the crew and which decks are for passengers. You are only allowed in passenger areas when your job re­qui­res you to be there. Passengers are not allowed in crew areas. If they catch you in pas­senger-areas, you may be dismissed. Smoking is for­­bidden in passenger areas when on duty. When off duty it is forbidden to smoke in bed and in elevators. Re­cre­a­tion facilities on board vary from com­pa­ny to company. Some have excellent fa­ci­li­ties some have none. Occasionally facilities may be used in passenger a­re­as af­ter certain time. Staff usually is allowed in pax-areas, when off duty, if they behave well.

                                                                                                                                                                                                                                                                                                              Crew-shops (slop chest)

                                                                                                                                                                                                                                                                                                              Most ships have a crew-shop where you can buy the necessary items; soap, foam, sham­poo etc. If there is no shop on board for the crew you are most pro­bab­ly allowed to buy in passenger shops after certain hours.

                                                                                                                                                                                                                                                                                                              Employee discounts

                                                                                                                                                                                                                                                                                                              On most ships, the cruise line employee can visit the shops (shopping mall) on board at specific hours. On most ships, you can get an employee discount.

                                                                                                                                                                                                                                                                                                              Family discounts

                                                                                                                                                                                                                                                                                                              Some companies have a special plan whereby members of your immediate family can cruise at reduced special rates.


                                                                                                                                                                                                                                                                                                              In order to keep the ship operational, you need discipline. One of the tools for di­­­sci­p­line is warnings. For example, if you are late for duties you will be warned;. If you are three times late you get a written warning. Three warnings are sufficient grounds for dis­mis­­sal. For some be­haviour you can be dismissed immediately.

                                                                                                                                                                                                                                                                                                              Personal problems

                                                                                                                                                                                                                                                                                                              If you have a personal problem than remember that the passengers did not pay to be ser­ved by a waiter/busboy or bar waiter who is not in the mood. This means that you must work with a pleasant attitude and be service-min­ded.

                                                                                                                                                                                                                                                                                                              Types of passenger

                                                                                                                                                                                                                                                                                                              Roughly there are three types of passengers: first-time cruisers, repeat cruisers, experienced cruisers.

                                                                                                                                                                                                                                                                                                              • First time cruisers are those cruisers who enjoy a cruise for the first time of their life.
                                                                                                                                                                                                                                                                                                              • Repeat cruisers are those cruisers, who come back to the same cruise line company all the time.
                                                                                                                                                                                                                                                                                                              • Experiences cruisers are those cruisers who have cruised on other ships and will compare the cruise with the product of other cruise lines.

                                                                                                                                                                                                                                                                                                              Service level; menu briefings; professional service; operational efficiency; utensils and tools

                                                                                                                                                                                                                                                                                                              The service level at sea is so much higher than ashore. This has a historical reason, but no­­w­adays it is to keep up with the competition. Remember those who take a cruise have mo­ney and spare time, it is of great importance to make sure that the passengers stay with the company for years. Menu briefing are meetings held in the dining room be­fore opening for lunch or dinner. Very important, professional service is demanded and anticipating passengers needs is more important then ashore. Operational efficiency means that the cost should be as low as possible. Utensils and tools; the employer will be pro­­vi­de the necessary equipment needed. Com­pa­ny property: some com­­­panies charge crew for damage.

                                                                                                                                                                                                                                                                                                              Crew parties

                                                                                                                                                                                                                                                                                                              On some ships, it is normal to have a party once in a while. However, you will have to re­member that you will be working the next day and facing a passenger who paid a lot of money to be on the ship, do not forget you depend on them financially.

                                                                                                                                                                                                                                                                                                              Working hours

                                                                                                                                                                                                                                                                                                              Working hours for the crew add up to at least 70 hrs. a week. How can you deal with that? The main reason why you can keep up with that is that you work in shifts.

                                                                                                                                                                                                                                                                                                              Telephone use

                                                                                                                                                                                                                                                                                                              Instructions for telephone use are given by the radio-room. The crew does not usually use the telephone for internal use. Calling ashore; you will have to wait for pas­­sengers first. Cal­ling from the ship is expensive. Make sure you have a fax number or e-mail from friends or re­la­tives; they are so much easier if there is an emer­gen­cy. Calling from ashore to a ship. You need to know the satellite-region where the ship is. You dial in­ter­na­tio­nal access number, then satellite number then the ships number te­lep­hone or fax. Approximately $10,= per mi­nute. Satellite numbers. Atlantic East Ocean: 871, Pacific: 872, Indian Ocean: 873, Atlantic West: 874.


                                                                                                                                                                                                                                                                                                              Computer terminals for sending and receiving e-mails will be found on most ships. The computers are provided to allow the employees to communicate with their friends and family; please treat them with respect.

                                                                                                                                                                                                                                                                                                              Receiving and sending mail

                                                                                                                                                                                                                                                                                                              Sending mail is no problem at all. Just deposit on board inbox or ashore. Re­cei­ving mail needs more explanations. First of all what kind of ship do you sail on. If you are on loop cruises where you return to the same port all the time then just inform friends and relatives for proper instructions.

                                                                                                                                                                                                                                                                                                              Your name:
                                                                                                                                                                                                                                                                                                              Crew number.:
                                                                                                                                                                                                                                                                                                              Name of the ship:
                                                                                                                                                                                                                                                                                                              Company name:

                                                                                                                                                                                                                                                                                                              Mail can also be sent to ports, ports agents addresses are around on ships. make sure that you inform your family to send in time. Especially important if you are on worldwide crui­sing where you visit new ports of call the time.

                                                                                                                                                                                                                                                                                                              Your name:
                                                                                                                                                                                                                                                                                                              Crew number:
                                                                                                                                                                                                                                                                                                              Name of the ship…
                                                                                                                                                                                                                                                                                                              Company name…

                                                                                                                                                                                                                                                                                                              Cillred Shipping Agencies
                                                                                                                                                                                                                                                                                                              1st Tl. Lady Lochore Find Building 100/1/1
                                                                                                                                                                                                                                                                                                              Sir Chittampala A Gardenir Mauratha
                                                                                                                                                                                                                                                                                                              Colombo 2
                                                                                                                                                                                                                                                                                                              Sri Lanka

                                                                                                                                                                                                                                                                                                              Going ashore

                                                                                                                                                                                                                                                                                                              Once onboard you will receive a crew-i.d.-pass. You put your pass in a box at the entrance of the ship. You put it at the correct number that relates to your crew-number. This way the crew-purser can always see who is onboard and who is not. When you leave the ship you take it with you. Contact the ship immediately if you are delayed. You don’t go ashore in your uniform. Leaving the ship is only pos­sible when the ship is cleared by cus­toms. When the ship can not dock at the pier, transportation will be done with the tenders

                                                                                                                                                                                                                                                                                                              Tender rules and regulations

                                                                                                                                                                                                                                                                                                              • The crew should always let the passenger disembark and embark first
                                                                                                                                                                                                                                                                                                              • The crew are not allowed to exit through the aft door of the tender
                                                                                                                                                                                                                                                                                                              • Passenger/Crew are not allowed to ride outside or on top of the tender
                                                                                                                                                                                                                                                                                                              • Crew should sit in the aft section of the tender
                                                                                                                                                                                                                                                                                                              • Bicycles (some cruise lines) can be accommodated on top of the tender, or as per instructions by the tender crew
                                                                                                                                                                                                                                                                                                              • When boarding the tender the crew should wait in the crew area until the tender is ready for boarding.
                                                                                                                                                                                                                                                                                                              • The crew should follow any safety instructions given by the tender crew
                                                                                                                                                                                                                                                                                                              • Food and drinks inside the tender are strictly forbidden

                                                                                                                                                                                                                                                                                                              Missing the ship

                                                                                                                                                                                                                                                                                                              If you miss the ship for an invalid reason you are fired. If you had an accident or were rob­bed ashore you need a police-report to get on again. If you miss the ship your pas­sport and whatever you had on board will be handed over to the ports agent by the crew-purser. You always report on board one hour or half an hour before the departure of the ves­sel.

                                                                                                                                                                                                                                                                                                              Getting promoted

                                                                                                                                                                                                                                                                                                              Getting promoted on a ship means working more contracts. You must have ma­­­na­ge­ment qualifications. Cruise-companies usually only promote internally.

                                                                                                                                                                                                                                                                                                              Visitors/visiting other ships

                                                                                                                                                                                                                                                                                                              Visitors are allowed on board by some companies: simply ask the crew-purser for vi­si­tors pas­ses. Visiting other ships of the same company is usually no problem.


                                                                                                                                                                                                                                                                                                              Company clothes are cleaned free of charge. Personal clothes can be cleaned on board at your own expense, normally about $6 for a big bunch. Usually 50% discount.

                                                                                                                                                                                                                                                                                                              Period of employment/termination of employment

                                                                                                                                                                                                                                                                                                              The date of employment is on some contracts the date written on your contract. With some companies its the date when you sign on at the ship. Contracts end when you sign-off and leave the ship. Termination of contract: most com­pa­nies where you pay a ticket in advance: one-week notice for each party. When ticket is paid in advance: one month notice for each party. If you leave the ship wit­­hout this notice period you could be paying for replacement costs and ticket costs of new employee. Companies, where you pay for the ticket yourself, are more flexible on work breaks.

                                                                                                                                                                                                                                                                                                              Gambling on board

                                                                                                                                                                                                                                                                                                              Gambling on board is not allowed, a reason for dismissal.

                                                                                                                                                                                                                                                                                                              Elevator use

                                                                                                                                                                                                                                                                                                              No elevators are to be used by crew members unless required for their job.


                                                                                                                                                                                                                                                                                                              Never be in possession of drugs on board. The captain and his officers will al­ways co­operate with the local authorities in case of drug possession. Fre­quent­ly there are drug inspections on board. Remember if caught onboard you go to jail if this is in a poor country remember what conditions could be like. If som­e­­one uses drugs in your ca­bin report it to an officer.

                                                                                                                                                                                                                                                                                                              Drug testing

                                                                                                                                                                                                                                                                                                              Drug testing is usually required and carried out before your medical. Drugs can remain in your system for up to 12 weeks and, if you are tested positive, your career is over even before it has begun.

                                                                                                                                                                                                                                                                                                              Please note: codeine and sleeping pills will affect your drug test.


                                                                                                                                                                                                                                                                                                              Seasickness usually is caused by rough weather. Cruise ships stay out of rough water, it is usually smooth sai­­ling. If you get seasick go to the hos­pi­­tal on board, you can get a pill or injection. Most ships have stabilizers

                                                                                                                                                                                                                                                                                                              Don’t forget

                                                                                                                                                                                                                                                                                                              Don’t forget to check the list “instructions for departure”, passport visa etc. In­form your relatives and friends how they can contact you in any eventuality.


                                                                                                                                                                                                                                                                                                              When your contract is finished leave your cabin in good order. Once you walk off the ship the company has no relationship with you anymore, even when it is a work-break.

                                                                                                                                                                                                                                                                                                              Salaries and gratuities

                                                                                                                                                                                                                                                                                                              Income on board for the crew is made through tips (except some upscale cruise lines such as Seabourn, Seven Seas and Silver Seas, where there is a fixed salary, however still related to the num­­ber of pas­sen­gers). All together you make approximately $50,- to $500,- (basic-wage) plus 20 guests in your station of a waiter (single seating) who are advised by the company to tip $4,= per day in a month= $2400 + $500,= makes $2900,=. 99.9% Will tip. However what is more interesting is overtip, this can only be achieved by excellent service. Busboys serve two stations and therefore make the same. Sa­lary of a barwaiter is usually made by basic wage, 15% over sales and tips.

                                                                                                                                                                                                                                                                                                              – passengers are advised for waiter $4,= per day.
                                                                                                                                                                                                                                                                                                              – Passengers are advised for busboy $2,= per day.
                                                                                                                                                                                                                                                                                                              – Passengers are advised for stewardess $4= per day.

                                                                                                                                                                                                                                                                                                              To avoid any confusion that might arise for Europeans wondering whether this tip-sys­­tem actually works onboard ships. All companies mentioned in their sales-bro­chu­re that tips are not in­­cluded. Some even do so when they advertise.

                                                                                                                                                                                                                                                                                                              All together regarding tipping-policy (gratuities): the passenger is advised in the ad­ver­­tisement, in brochures and onboard usually by the Cruise-Director. Tip­ping is com­­monly part of the service provided in the U.S.A.

                                                                                                                                                                                                                                                                                                              Dining room staff

                                                                                                                                                                                                                                                                                                              Due to Renaissance’s open-seating policy in the dining room, you will most likely be served by many different waiters. To best handle this situation, we sug­gest a pool gratuity that includes all waiters. To ac­co­m­mo­­da­te the dining room staff pool, most guests choose to provide a $12-$15 gra­­tuity per guest per day.

                                                                                                                                                                                                                                                                                                              Cabin stewardess

                                                                                                                                                                                                                                                                                                              Your stewardess is responsible for the cleanliness of your suite as well as your comfort. She will also respond to any special requests you may have re­gar­ding your suite. Because of this specialized service, a $5-$8 gra­­tuity per guest per day is usual.

                                                                                                                                                                                                                                                                                                              In­­dividual staff

                                                                                                                                                                                                                                                                                                              There will be many occasions when a member of the Re­nais­san­ce staff provides additional or extraordinary services. Tips to these in­di­vi­du­als may be given at your discretion. Space has been left for you to reward the­se individuals, who in­clude:

                                                                                                                                                                                                                                                                                                              Galley staff

                                                                                                                                                                                                                                                                                                              For guests who have availed themselves of our flexibility in food pre­­pa­ra­tion and would like to tip the Chef and his staff.

                                                                                                                                                                                                                                                                                                              Guest services

                                                                                                                                                                                                                                                                                                              A special group of crew members dedicated to service any spe­cial re­quest you may have while on board.

                                                                                                                                                                                                                                                                                                              Bartenders and bar staff

                                                                                                                                                                                                                                                                                                              For your convenience, a 15% service charge is added to your bill when ordering drinks. We hope you find these guidelines useful in determining gratuities, and again re­i­te­­rate our position of leaving all decisions in this regard up to you. If you wish to char­ge gratuities to your shipboard account, please complete the form, seal it in the gra­tuity envelope and deliver the envelope to individual or group staff members or to Reception.

                                                                                                                                                                                                                                                                                                              Money on board / valuables

                                                                                                                                                                                                                                                                                                              Gratuities are paid by passengers, therefore, you’re going to end up with a lot of cash onboard. If it is not possible to deposit it on your crew-account or sa­fe­ty box than con­vert the money into traveller cheques for safety reasons. On some ships, the crew­­purser takes care of sending money home. If you do it your­self please realise that it takes a lot of time and costs are high. The best sys­tem is Western Union Money Transfer, expensive but fast. Don’t bring too ma­ny valuables on board. Pay-out on board is usually once every two weeks or once a month. There are no tax demands on board. The crew is responsible for ta­king care of that in their own country.

                                                                                                                                                                                                                                                                                                              Comment cards

                                                                                                                                                                                                                                                                                                              Most ships have passenger comment cards on board. This gives the pas­sen­gers the possibility of showing how they appreciate service on board. Com­ment­-cards are used for all the departments on board and can be found in the pas­sen­ger accommodation at the end of the cruise. Results of comment-cards are cal­led rating. Each individual member will be judged by this system. If ratings go up then that could result in a bigger station next cruise (Means more mo­ney, If it goes down you get a smaller station). This system will put you under pres­sure. In addition to the fact that you also rely financially on the passengers for gratuities. Comment-cards can be pointed out as follows:
                                                                                                                                                                                                                                                                                                              – Excellent: 3 points
                                                                                                                                                                                                                                                                                                              – Good: 2 points
                                                                                                                                                                                                                                                                                                              – Fair: 1 point
                                                                                                                                                                                                                                                                                                              – Poor: 0 points.
                                                                                                                                                                                                                                                                                                              Remember the company accepts only excellent. Comment cards can not be di­scus­sed with passengers.


                                                                                                                                                                                                                                                                                                              Pre-employment physical examination has to be done before boarding any ship (Includes X-Ray, VDRL Urine analysis and Aids-test) (Aids-test if boarding in the USA). If you fail to pass you will be sent home. If you expect any problem here make sure you undergo a test in your homeland. Some com­pa­nies require that the medical is done in your home-land at your own expense. Once onboard you are insured with most companies. Insurance will most probably not cover pre-existing con­di­tions such as; dental expenses, venereal diseases and optical services. Be­co­ming sick on board has to be reported to your supervisor who will send you to the doctor. Visit the doctor at crew hours. You need a doctor’s note to be ex­cu­sed for duty. You don’t pay for doctor’s visit or medications.

                                                                                                                                                                                                                                                                                                              Dental treatment

                                                                                                                                                                                                                                                                                                              To our knowledge, there is only a dentist on board the Holland America Line ships for passenger and crew. On all other ships, the crew purser will make an appointment for you onshore. When you are referred by the ship´s doctor for ´emergency´ dental work onshore then this may not be covered by the insurance. Seabourn Cunard covers only the first US$ 100,00.

                                                                                                                                                                                                                                                                                                              Safety onboard

                                                                                                                                                                                                                                                                                                              • Boat and fire drills are held weekly and have to be attended by everyone.
                                                                                                                                                                                                                                                                                                              • Not sho­wing up for drills leads to written warnings by the captain.
                                                                                                                                                                                                                                                                                                              • Report fire ha­zards.
                                                                                                                                                                                                                                                                                                              • Don’t smoke in bed.
                                                                                                                                                                                                                                                                                                              • Don’t use alcohol on board.
                                                                                                                                                                                                                                                                                                              • Keep water-tight doors closed and portholes.
                                                                                                                                                                                                                                                                                                              • Boat drills are also for Pax within 24 hrs. of leaving the first port (see safety section).

                                                                                                                                                                                                                                                                                                              Onboard for safety

                                                                                                                                                                                                                                                                                                              • fire exit
                                                                                                                                                                                                                                                                                                              • fire dampers
                                                                                                                                                                                                                                                                                                              • manual fire alarms
                                                                                                                                                                                                                                                                                                              • watertight doors
                                                                                                                                                                                                                                                                                                              • life rafts
                                                                                                                                                                                                                                                                                                              • life-boats
                                                                                                                                                                                                                                                                                                              • fire doors
                                                                                                                                                                                                                                                                                                              • hoses (see safety section).


                                                                                                                                                                                                                                                                                                              Smoking is only allowed off duty and in special areas of the ship. A few ships have banned smoking completely! Smoking in your own cabin is only allowed when your roommate is not offended. Smoking is not permitted in the following areas: in your cabin in bed, in cargo rooms, in storerooms, in passenger areas, during the lifeboat exercise on board.

                                                                                                                                                                                                                                                                                                              Passenger area

                                                                                                                                                                                                                                                                                                              For those employed as staff on a ship usually, they are allowed in passenger areas. However, you must make sure that you’re properly dressed. You’re not al­lowed to dance in the dancing, you are not allowed to sit and drink at the bar and you must make sure that you behave decently.

                                                                                                                                                                                                                                                                                                              Crew bar

                                                                                                                                                                                                                                                                                                              Usually, there is a crew bar onboard, located in the crew area. Discount tariff for drinks.

                                                                                                                                                                                                                                                                                                              Crew disco

                                                                                                                                                                                                                                                                                                              Some ships have a crew disco.

                                                                                                                                                                                                                                                                                                              Crew rounds (captain inspections)

                                                                                                                                                                                                                                                                                                              Once a week there may be captains inspections, if not proper you can be fined, will be announced. Your cabin should be clean and tidy.

                                                                                                                                                                                                                                                                                                              Crew office

                                                                                                                                                                                                                                                                                                              The crew office is run by the crew purser and deals with all questions related to crew.

                                                                                                                                                                                                                                                                                                              Crew welfare committee

                                                                                                                                                                                                                                                                                                              The crew selects a welfare committee, which is overseen by the staff captain and the crew steward or human resources manager. The crew welfare committee meets regularly to discuss matters concerning the crew, and to arrange crew activities. All crew members are encouraged to participate in crew welfare.

                                                                                                                                                                                                                                                                                                              Air conditioning

                                                                                                                                                                                                                                                                                                              All ships have air–conditioning in the crew area, crew cabin, if there is a problem to inform your supervisor or crew purser.

                                                                                                                                                                                                                                                                                                              Ships toilets

                                                                                                                                                                                                                                                                                                              Ships toilets are operated by a vacuum system. Don’t throw items in it that should not be in; condoms, tampons etc.

                                                                                                                                                                                                                                                                                                              Power supply

                                                                                                                                                                                                                                                                                                              Most ships use 115 volts, for transformers ask electrical department first.

                                                                                                                                                                                                                                                                                                              Your cabin

                                                                                                                                                                                                                                                                                                              Crew 2 per cabin (same position)
                                                                                                                                                                                                                                                                                                              Staff 1 per cabin at some ships

                                                                                                                                                                                                                                                                                                              Banking on board

                                                                                                                                                                                                                                                                                                              • Bank account ashore
                                                                                                                                                                                                                                                                                                              • Money order on board by the crew purser
                                                                                                                                                                                                                                                                                                              • Can sometimes be wired home by the cruise line
                                                                                                                                                                                                                                                                                                              • Deposit safe by the crew purser
                                                                                                                                                                                                                                                                                                              • Western Union Money Transfer is a perfect system to get your money to your bank account in your home country in a very short time

                                                                                                                                                                                                                                                                                                              Payout options

                                                                                                                                                                                                                                                                                                              • Cash from passengers (crew positions except for cooks)
                                                                                                                                                                                                                                                                                                              • Salary by crew purser for staff positions
                                                                                                                                                                                                                                                                                                              • Salary by crew purser for the crew if this is a non-tipping ship
                                                                                                                                                                                                                                                                                                              • Salary by crew purser for officers/petty officers/utility

                                                                                                                                                                                                                                                                                                              Not allowed on duty

                                                                                                                                                                                                                                                                                                              • Earrings while on duty
                                                                                                                                                                                                                                                                                                              • Sunglasses while on duty
                                                                                                                                                                                                                                                                                                              • Gum chewing
                                                                                                                                                                                                                                                                                                              • Hats, unless part of the uniform
                                                                                                                                                                                                                                                                                                              • Pins and decorations (only those from the company)
                                                                                                                                                                                                                                                                                                              • Tattoos (some companies)


                                                                                                                                                                                                                                                                                                              Flat soled only

                                                                                                                                                                                                                                                                                                              Sexual harassment

                                                                                                                                                                                                                                                                                                              Crewmember shall not engage in sexual harassment towards other crewmembers or passengers. If a crewmember feels being a subject of sexual harassment then this should be reported to the supervisor.

                                                                                                                                                                                                                                                                                                              Discrimination-free environment

                                                                                                                                                                                                                                                                                                              Cruise lines will expect from you that all employees and guest will be treated with respect and dignity. Cruise lines will not tolerate discrimination by sexual orientation, nationality, sex, colour, disability, ethnic origin or religion.

                                                                                                                                                                                                                                                                                                              Environmental protection policy

                                                                                                                                                                                                                                                                                                              Cruise lines today have to deal with strict rules with regards to the environment from flag administrations, port states, and international conventions. Employees of the cruise line shoreside and shipboard are responsible for meeting environmental regulations and requirements. Regulations and requirements include: preventing pollution, recycling and re-use of materials, maximizing the use of natural resources: energy, water, etc… Regulations prohibit the disposal of any material at sea. All waste on board must be specially treated.

                                                                                                                                                                                                                                                                                                              Check before you go!

                                                                                                                                                                                                                                                                                                              • Passport valid for a year
                                                                                                                                                                                                                                                                                                              • Letter of employment issued by the cruise line or agent
                                                                                                                                                                                                                                                                                                              • Understand medical procedure
                                                                                                                                                                                                                                                                                                              • Understand the transport procedure

                                                                                                                                                                                                                                                                                                              Advantage of working on a cruise ship:

                                                                                                                                                                                                                                                                                                              • Income usually higher than ashore
                                                                                                                                                                                                                                                                                                              • However, Europeans and many other nationals, have to take care of paying tax in their own country
                                                                                                                                                                                                                                                                                                              • Travel (free)
                                                                                                                                                                                                                                                                                                              • Meeting interesting people
                                                                                                                                                                                                                                                                                                              • Career move
                                                                                                                                                                                                                                                                                                              • CV

                                                                                                                                                                                                                                                                                                              The disadvantage of working on a cruise ship :

                                                                                                                                                                                                                                                                                                              • 2 to 4 person cabin
                                                                                                                                                                                                                                                                                                              • Long working days (70 hour working week)
                                                                                                                                                                                                                                                                                                              • Closed social environment, limited space
                                                                                                                                                                                                                                                                                                              • Authoritarian social structure
                                                                                                                                                                                                                                                                                                              • Stressful job, comment cards
                                                                                                                                                                                                                                                                                                              • Own responsibility for income (catering crew)

                                                                                                                                                                                                                                                                                                              Profile of crew/staff member today

                                                                                                                                                                                                                                                                                                              • High labour moral
                                                                                                                                                                                                                                                                                                              • Positive mental attitude
                                                                                                                                                                                                                                                                                                              • Service-minded attitude
                                                                                                                                                                                                                                                                                                              • Self-confident
                                                                                                                                                                                                                                                                                                              • Friendly and cheerful
                                                                                                                                                                                                                                                                                                              • Attention to detail
                                                                                                                                                                                                                                                                                                              • Ability and willingness to learn
                                                                                                                                                                                                                                                                                                              • Reliability
                                                                                                                                                                                                                                                                                                              • Energetic
                                                                                                                                                                                                                                                                                                              • Team Player

                                                                                                                                                                                                                                                                                                              Profil anggota kru / staf yang modern

                                                                                                                                                                                                                                                                                                              • Moral kerja yang tinggi
                                                                                                                                                                                                                                                                                                              • Bersikap positif
                                                                                                                                                                                                                                                                                                              • Berorientasi pada layanan
                                                                                                                                                                                                                                                                                                              • Percaya diri
                                                                                                                                                                                                                                                                                                              • Ramah dan ceria
                                                                                                                                                                                                                                                                                                              • Perhatian terhadap detail
                                                                                                                                                                                                                                                                                                              • Kemampuan dan kemauan untuk belajar
                                                                                                                                                                                                                                                                                                              • Keandalan/Dapat dipercaya
                                                                                                                                                                                                                                                                                                              • Energik/Aktif
                                                                                                                                                                                                                                                                                                              • Pemain tim

                                                                                                                                                                                                                                                                                                              Fraternization with passengers

                                                                                                                                                                                                                                                                                                              Cruise lines have a strict policy of no fraternization by ship´s personnel (crew/staff) with passengers. Any complaint made by a guest of any conduct on board or ashore that guests find offensive or that makes them feel uncomfortable will be immediately investigated by the cruise line. Any crew/staff member who observes another crew/staff member in such conduct has an obligation to report the incident to his / her supervisor, the head of the supervisor´s superior if the incident involves the supervisor. The person (crew/staff member), who will report such conduct will not be subject to any disciplinary actions resulting from this. To ensure that no misunderstanding may occur between guests and ship´s staff, the following guidelines should at all times be followed:

                                                                                                                                                                                                                                                                                                              • Do not enter a passenger cabin unless required for your work
                                                                                                                                                                                                                                                                                                              • Passengers are not permitted in crew/staff areas, passengers who might enter the crew area should be escorted out
                                                                                                                                                                                                                                                                                                              • Be friendly to passengers, but not too familiar or casual
                                                                                                                                                                                                                                                                                                              • No intimate behaviour
                                                                                                                                                                                                                                                                                                              • Do not discuss sexual orientation
                                                                                                                                                                                                                                                                                                              • Do not solicit room number or call guest room, unless required for duty
                                                                                                                                                                                                                                                                                                              • Do not accept invitations from passengers

                                                                                                                                                                                                                                                                                                              Pergaulan dengan penumpang

                                                                                                                                                                                                                                                                                                              Perusahaan kapal pesiar memiliki kebijakan ketat yang melarang pergaulan antara personil kapal (kru/staf) dan penumpang. Keluhan apapun yang diajukan oleh tamu mengenai perilaku, baik di atas kapal maupun tidak, yang dianggap ofensif/tidak sopan atau menyebabkan ketidaknyamanan akan langsung diusut oleh perusahaan kapal pesiar. Apabila anggota kru/staf melihat anggota kru/staf lain berperilaku secara tidak sopan, dia wajib melaporkan insiden ini kepada atasannya. Dalam kasus seperti ini, pelapor tidak akan dikenai tindakan disipliner apapun akibat pelaporannya. Untuk memastikan tidak timbulnya kesalahpahaman antara tamu dan staf dari kapal, garis pedoman berikut harus diikuti pada setiap saat:

                                                                                                                                                                                                                                                                                                              • Dilarang memasuki kabin penumpang kecuali untuk kebutuhan pekerjaan.
                                                                                                                                                                                                                                                                                                              • Penumpang tidak diperkenankan masuk ke area-area kru/staf; apabila penumpang dilihat di area-area tersebut, dia harus dikawal keluar.
                                                                                                                                                                                                                                                                                                              • Jadilah ramah dengan penumpang, tapi tidak terlalu akrab atau santai.
                                                                                                                                                                                                                                                                                                              • Perilaku intim tidak diperkenankan.
                                                                                                                                                                                                                                                                                                              • Dilarang membahas orientasi seksual.
                                                                                                                                                                                                                                                                                                              • Dilarang meminta nomor kamar tamu atau telpon ke kamar tamu, kecuali diperlukan untuk tugas pekerjaan.
                                                                                                                                                                                                                                                                                                              • Dilarang menerima undangan dari penumpang.

                                                                                                                                                                                                                                                                                                              Cabin rules

                                                                                                                                                                                                                                                                                                              • No open fire.
                                                                                                                                                                                                                                                                                                              • No candles
                                                                                                                                                                                                                                                                                                              • No material from other departments in your cabin
                                                                                                                                                                                                                                                                                                              • No loud noises
                                                                                                                                                                                                                                                                                                              • No painting of walls
                                                                                                                                                                                                                                                                                                              • No cooking, storing or eating in the cabin
                                                                                                                                                                                                                                                                                                              • No alcohol in the cabin

                                                                                                                                                                                                                                                                                                              Aturan Kabin

                                                                                                                                                                                                                                                                                                              • Dilarang membuat api terbuka.
                                                                                                                                                                                                                                                                                                              • Dilarang menggunakan lilin
                                                                                                                                                                                                                                                                                                              • Dilarang menggunakan bahan dari departemen lain di kabin Anda
                                                                                                                                                                                                                                                                                                              • Dilarang membuat bising
                                                                                                                                                                                                                                                                                                              • Dilarang mengecat dinding
                                                                                                                                                                                                                                                                                                              • Dilarang memasak, menyimpan makanan, atau makan di kabin
                                                                                                                                                                                                                                                                                                              • Dilarang minum alkohol di kabin

                                                                                                                                                                                                                                                                                                              Tender Rules and Regulations

                                                                                                                                                                                                                                                                                                              When the ship cannot dock at the pier, transportation will be done with the tenders

                                                                                                                                                                                                                                                                                                              • Crew should always let the passenger disembark and embark first
                                                                                                                                                                                                                                                                                                              • Crew are not allowed to exit through the aft door of the tender
                                                                                                                                                                                                                                                                                                              • Passenger/Crew are not allowed to ride outside or on top of the tender
                                                                                                                                                                                                                                                                                                              • Crew should sit in the aft section of the tender
                                                                                                                                                                                                                                                                                                              • Bicycles (some cruise lines) can be accommodated on top of the tender, or as per instructions by the tender crew
                                                                                                                                                                                                                                                                                                              • When boarding the tender the crew should wait in the crew area until the tender is ready for boarding.
                                                                                                                                                                                                                                                                                                              • Crew should follow any safety instructions given by the tender crew
                                                                                                                                                                                                                                                                                                              • Food and drinks inside the tender are strictly forbidden

                                                                                                                                                                                                                                                                                                              Ketentuan dan Peraturan kolek / perahu kecil

                                                                                                                                                                                                                                                                                                              Apabila kapal tidak dapat berlabuh di dermaga, maka transportasi akan dilakukan menggunakan kolek/perahu kecil

                                                                                                                                                                                                                                                                                                              • Anggota kru harus selalu membiarkan penumpang turun dan naik terlebih dahulu
                                                                                                                                                                                                                                                                                                              • Anggota kru tidak diizinkan untuk keluar melalui pintu belakang kolek/perahu kecil
                                                                                                                                                                                                                                                                                                              • Penumpang/anggota kru tidak diizinkan keluar atau naik ke atas kolek/perahu kecil
                                                                                                                                                                                                                                                                                                              • Anggota kru harus duduk di bagian belakang kolek/perahu kecil
                                                                                                                                                                                                                                                                                                              • Sepeda (pada beberapa kapal pesiar) dapat ditempatkan di atas kolek/perahu kecil, atau atas instruksi dari awak kolek/perahu kecil tersebut
                                                                                                                                                                                                                                                                                                              • Saat mau naik ke kolek/perahu kecil, anggota kru harus menunggu di area kru sampai kolek/perahu kecil tersebut siap dinaiki.
                                                                                                                                                                                                                                                                                                              • Anggota kru harus mengikuti semua instruksi keselamatan yang diberikan oleh awak kolek/perahu kecil
                                                                                                                                                                                                                                                                                                              • Dilarang keras membawa makanan dan minuman ke dalam kolek/perahu kecil

                                                                                                                                                                                                                                                                                                              Barang yang hilang dan ditemukan

                                                                                                                                                                                                                                                                                                              Lost and found items

                                                                                                                                                                                                                                                                                                              Pada kebanyakan kapal pesiar, ada tempat khusus untuk barang yang hilang dan ditemukan (Lost and found). Biasanya ini terdapat di reception/meja perhubungan pelanggan. Semua item yang Anda temukan di kapal harus diserahkan kepada atasan Anda. Kemudian atasan Anda ini akan membawa item ini ke meja lost and found. Karyawan harus selalu menyerahkan semua item yang ditemukan.

                                                                                                                                                                                                                                                                                                              Pembatasan bagasi

                                                                                                                                                                                                                                                                                                              Luggage restrictions

                                                                                                                                                                                                                                                                                                              Memberi label dan menandai bagasi Anda secara benar dengan mencantumkan nama lengkap dan alamat Anda. Kru dan staf biasanya diperbolehkan membawa hanya 20 kilo dengan tiket pesawat kelas ekonomi biasa.

                                                                                                                                                                                                                                                                                                              Lingkungan multikultural

                                                                                                                                                                                                                                                                                                              Multicultural environment

                                                                                                                                                                                                                                                                                                              Di atas kapal pesiar, Anda dapat mengantisipasi akan hidup dan bekerja dengan orang-orang dari 50 sampai 70 negara di seluruh dunia. Semua orang-orang ini harus beradaptasi dengan ‘kehidupan di kapal’, ‘manajemen gaya Amerika’, dan mengikuti semua ‘ketentuan dan peraturan’ yang berlaku di atas kapal.

                                                                                                                                                                                                                                                                                                              Lencana nama

                                                                                                                                                                                                                                                                                                              Name badge

                                                                                                                                                                                                                                                                                                              Karyawan perusahaan kapal pesiar harus memakai lencana namanya pada setiap saat ketika mengenakan seragam. Kebanyakan perusahaan kapal pesiar akan mengenakan biaya jika Anda kehilangan lencana nama Anda. Seragam tanpa lencana nama dianggap seragam yang tidak lengkap.

                                                                                                                                                                                                                                                                                                              Repatriasi darurat

                                                                                                                                                                                                                                                                                                              Emergency repatriation

                                                                                                                                                                                                                                                                                                              Dalam hal kematian anggota keluarga dekat Anda sementara bekerja di atas kapal pesiar, majikan Anda ‘akan’ atau ‘tidak akan’ menutupi biaya repatriasi (silahkan cek kontrak Anda). Dalam peristiwa seperti itu, dimana majikan akan menutupi biaya, Anda akan diminta untuk menunjukkan dokumentasi resmi untuk mendukung permintaan untuk repatriasi. Pada kapal QE2 tersedia asuransi (dana pulang terbang) sebesar US 15,00 per tahun untuk menutupi semua biaya repatriasi darurat untuk anggota keluarga.

                                                                                                                                                                                                                                                                                                              Diskon karyawan

                                                                                                                                                                                                                                                                                                              Employee discounts

                                                                                                                                                                                                                                                                                                              Pada sebagian besar kapal, karyawan perusahaan kapal pesiar dapat mengunjungi toko-toko (mal belanja) di atas kapal pada jam-jam tertentu. Pada sebagian besar kapal, Anda berhak mendapatkan diskon karyawan. Pada sebagian besar kapal juga terdapat toko khusus awak kapal (slop chest) yang menjual barang sederhana seperti sabun, sampo, minuman keras, rokok dll.

                                                                                                                                                                                                                                                                                                              Kebijakan Perlindungan Lingkungan

                                                                                                                                                                                                                                                                                                              Environmental protection policy

                                                                                                                                                                                                                                                                                                              Dewasa ini, kapal pesiar harus mematuhi aturan ketat berkaitan dengan lingkungan sebagaimana ditegakkan oleh adminstrasi bendera negara, pengendalian negara pelabuhan, dan konvensi internasional. Para karyawan perusahaan kapal pesiar, baik yang ada di atas kapal maupun tidak, bertanggung jawab untuk memenuhi peraturan dan persyaratan lingkungan. Peraturan dan persyaratan tersebut mencakup: pencegahan polusi, daur ulang, dan penggunaan kembali barang-barang, memaksimalkan penggunaan sumber daya alam seperti energi, air dll. Peraturan ini melarang pembuangan barang apapun ke laut. Semua limbah di kapal harus khusus diolah.

                                                                                                                                                                                                                                                                                                              Diskon keluarga

                                                                                                                                                                                                                                                                                                              Family discounts

                                                                                                                                                                                                                                                                                                              Beberapa perusahaan kapal pesiar memiliki rencana khusus dimana anggota keluarga dekat Anda dapat berlayar pada kapal milik perusahaan tersebut dengan harga yang lebih murah.

                                                                                                                                                                                                                                                                                                              Pengujian obat

                                                                                                                                                                                                                                                                                                              Drug testing

                                                                                                                                                                                                                                                                                                              Pengujian obat biasanya diperlukan dan dilakukan sebelum pemeriksaan kesehatan Anda. Obat dapat tetap berada dalam sistem Anda hingga 12 minggu dan, jika hasil Anda ternyata positif, karir Anda akan berakhir bahkan sebelum dimulai. Harap dicatat: kodein dan obat tidur akan mempengaruhi tes obat Anda.

                                                                                                                                                                                                                                                                                                              Pengujian obat

                                                                                                                                                                                                                                                                                                              Drug testing

                                                                                                                                                                                                                                                                                                              Pengujian obat biasanya diperlukan dan dilakukan sebelum pemeriksaan kesehatan Anda. Obat dapat tetap berada dalam sistem Anda hingga 12 minggu dan, jika hasil Anda ternyata positif, karir Anda akan berakhir bahkan sebelum dimulai. Harap dicatat: kodein dan obat tidur akan mempengaruhi tes obat Anda.

                                                                                                                                                                                                                                                                                                              Barang-barang berharga di kabin awak kapal/staf

                                                                                                                                                                                                                                                                                                              Valuables in crew / staff cabin

                                                                                                                                                                                                                                                                                                              Disarankan untuk tidak meninggalkan uang dalam jumlah besar dan/atau barang-barang mahal di dalam kabin Anda, bahkan di dalam loker kabin Anda.

                                                                                                                                                                                                                                                                                                              Pengalihan kapal

                                                                                                                                                                                                                                                                                                              Vessel transfers

                                                                                                                                                                                                                                                                                                              Meskipun Anda ditugaskan untuk kapal tertentu, perusahaan kapal pesiar tidak dapat menjamin bahwa Anda akan tetap di kapal itu untuk seluruh durasi kontrak Anda. Perusahaan kapal pesiar dapat mentransfer personil pada setiap saat. Ketika pengalihan ke kapal lain ditentukan oleh manajemen, kantor personil akan membuat semua pengaturan perjalanan yang diperlukan. Pengalihan dapat terjadi karena berbagai alasan dan dilakukan atas kebijaksanaan perusahaan kapal pesiar.

                                                                                                                                                                                                                                                                                                              Pintu kedap air

                                                                                                                                                                                                                                                                                                              Watertight doors

                                                                                                                                                                                                                                                                                                              Pintu kedap air dirancang secara khusus untuk mencegah pergerakan air melalui ambang pintu. Pintu-pintu ini melindungi kompartemen-kompartemen khusus di kapal yang kedap air dalam keadaan darurat seperti: benturan, banjir, kandas dll. Terdapat berbagai macam pintu kedap air di atas kapal seperti pintu mekanis, hidrolik dan manual.

                                                                                                                                                                                                                                                                                                              Dermaga basah/Dermaga kering (Galangan)

                                                                                                                                                                                                                                                                                                              Wet / Dry dock

                                                                                                                                                                                                                                                                                                              Sekali setahun, sebuah kapal dapat menjalani berbagai reparasi baik di dermaga kering atau dermaga basah. Pada saat ini, sebagian dari personil dapat memilih untuk berlibur dengan biaya mereka sendiri. Secara alternatif, pengalihan ke kapal lain mungkin dapat diatur, baik atas perintah dari Manajemen atau atas permintaan Anda sendiri tunduk persetujuan dari Manajemen.

                                                                                                                                                                                                                                                                                                              Lalu, apa yang harus dikemas?

                                                                                                                                                                                                                                                                                                              Then what to pack?

                                                                                                                                                                                                                                                                                                              Karena ruangan di kabin Anda terbatas, saya menganjurkan bahwa Anda bawa barang sesedikit mungkin. Pakaian sederhana, perlengkapan mandi dan barang lain seperti; jam alarm, kamera dll. Kain-kain tempat tidur (linen) disediakan oleh perusahaan kapal pesiar.



                                                                                                                                                                                                                                                                                                              Dilarang keras menyelundupkan barang berupa apapun di atas kapal pesiar. Pelanggaran atas kebijakan perusahaaan ini akan mengakibatkan pemecatan langsung.

                                                                                                                                                                                                                                                                                                              Penumpang Gelap


                                                                                                                                                                                                                                                                                                              Dilarang keras oleh perusahaan kapal pesiar untuk membantu atau melindungi penumpang gelap ataupun penumpang yang tidak bayar ongkos perjalanan pada kapal pesiar (tidak terdaftar pada daftar muatan penumpang). Pelanggaran atas kebijakan ini kemungkinan besar akan mengakibatkan pemecatan langsung dari kapal pesiar tersebut.

                                                                                                                                                                                                                                                                                                              Jenis penumpang

                                                                                                                                                                                                                                                                                                              Types of passenger

                                                                                                                                                                                                                                                                                                              Kira-kira ada tiga jenis penumpang: penumpang yang naik kapal pesiar untuk pertama kalinya, penumpang yang naik kapal pesiar berulang kali/penumpang langganan, penumpang yang berpengalaman naik kapal pesiar.

                                                                                                                                                                                                                                                                                                              • Penumpang yang naik kapal pesiar untuk pertama kalinya – orang yang menikmati pengalaman naik kapal pesiar untuk pertama kali dalam hidupnya.
                                                                                                                                                                                                                                                                                                              • Penumpang yang naik kapal pesiar berulang kali/penumpang langganan – orang yang sering kembali ke perusahaan kapal pesiar yang sama.
                                                                                                                                                                                                                                                                                                              • Penumpang yang berpengalaman naik kapal pesiar – orang yang sudah mencoba dan membandingkan berbagai perusahaan kapal pesiar.

                                                                                                                                                                                                                                                                                                              Inspeksi Penjaga Pantai Ameika Serikat

                                                                                                                                                                                                                                                                                                              U.S. Coast guard inspections

                                                                                                                                                                                                                                                                                                              Inspektur penjaga pantai mirip dengan pejabat bea cukai dan memiliki hak untuk menggeledah kabin Anda tanpa izin apapun dan tanpa memberitahu Anda alasannya.

                                                                                                                                                                                                                                                                                                              Penggeledahan ini dapat dilakukan secara acak dan dapat dilakukan kapan saja di seluruh kapal pada setiap hari dan pada setiap saat.



                                                                                                                                                                                                                                                                                                              Saat Anda mendaftar di kapal pesiar, Anda harus bawa 2 foto berukuran paspor (beberapa kapal akan mengambil foto ini tanpa biaya di atas kapal – Anda akan diberitahu tentang ini). Disarankan untuk membuat foto berseragam, untuk disimpan sebagai kenang-kenganan.

                                                                                                                                                                                                                                                                                                              Buku Pelaut

                                                                                                                                                                                                                                                                                                              Seaman´s book

                                                                                                                                                                                                                                                                                                              Buku pelaut jarang dipersyaratkan untuk orang Eropa yang bekerja sebagai kru (departemen catering) dan/atau staf. Buku pelaut itu justru biasanya dipersyaratkan untuk orang yang memilih berkarier di laut, misalnya di bagian dari kapal seperti: anjungan, ruang mesin, dll. Memiliki buku pelaut itu berarti seorang pelaut tidak perlu mendatangi kedutaan di seluruh dunia untuk memperoleh visa dll. Apalagi, jam-jam pelayaran didaftar sebagai bukti dan persyaratan untuk karier mereka di laut.

                                                                                                                                                                                                                                                                                                              Dalam hal bekerja untuk kapal pesiar, ongkos pesawat yang lebih murah dapat diatur bagi pelaut.



                                                                                                                                                                                                                                                                                                              Merokok hanya diizinkan pada waktu tidak bertugas dan di area-area kapal tertentu. Beberapa kapal pesiar telah melarang merokok sama sekali. Merokok di dalam kabin Anda sendri hanya diperkenankan apabila teman kabin Anda tidak keberatan. Merokok dilarang di area-area berikut: di tempat tidur kabin Anda, di ruang kargo, di ruang penyimpangan, di area-area penumpang, selama pelatihan sekoci di atas kapal.

                                                                                                                                                                                                                                                                                                              Mendaftar Keluar

                                                                                                                                                                                                                                                                                                              Signing off

                                                                                                                                                                                                                                                                                                              Saat kontrak Anda sudah berakhir, akan Anda mendaftar keluar, atau sign off. Semua barang milik perusahaan kapal pesiar harus dikembalikan: kunci kabin kru/staf, kartu tanda masuk kru, seragam, dll…
                                                                                                                                                                                                                                                                                                              Perusahaan kapal pesiar berhak memeriksa/mengendalikan semua bagasi yang Anda mau membawa turun dari kapal pada hari terakhir kontrak Anda.

                                                                                                                                                                                                                                                                                                              Komite kesejahteraan awak kapal

                                                                                                                                                                                                                                                                                                              Crew welfare committee

                                                                                                                                                                                                                                                                                                              Para kru memilih sebuah komite kesejahteraan, yang diawasi oleh deputi nakhoda/kapten (staff captain) dan perwakilan awak kapal (crew steward) atau manajer sumber daya manusia (human resources manager). Komite kesejahteraan awak kapal bertemu secara teratur untuk membahas hal-hal mengenai awak kapal, dan untuk mengatur kegiatan awak kapal. Semua awak kapal dianjurkan untuk berpartisipasi dalam kesejahteraan awak kapal.

                                                                                                                                                                                                                                                                                                              Kesopanan / Sikap

                                                                                                                                                                                                                                                                                                              Courtesy / attitude

                                                                                                                                                                                                                                                                                                              Semua karyawan kapal pesiar harus pada setiap saat bersikap sopan santun dengan semua penumpang dan rekan kerjanya. Semua karyawan kapal pesiar harus juga bersikap positif sepanjang hari.

                                                                                                                                                                                                                                                                                                              Pemeriksaan Latar Belakang Kriminal

                                                                                                                                                                                                                                                                                                              Criminal background checks

                                                                                                                                                                                                                                                                                                              Sebagian besar perusahaan kapal pesiar/agen perekrutan (PJTKI)/pemegang izin akan meminta pemeriksaan latar belakang kriminal. Anda bisa mendapatkan ini di kantor polisi setempat Anda. Di Belanda itu disebut ‘bewijs van goed gedrag’, sedangkan di Belgia itu disebut ‘bewijs van goed gedrag en zeden’.



                                                                                                                                                                                                                                                                                                              Semua orang yang akan bekerja di sebuah kapal pesiar harus memiliki paspor yang masih berlaku minimal satu tahun.

                                                                                                                                                                                                                                                                                                              Evaluasi kinerja

                                                                                                                                                                                                                                                                                                              Performance evaluation

                                                                                                                                                                                                                                                                                                              Perusahaan kapal pesiar mengakui bahwa agar prestasi kerja dapat dikembangkan secara terus menerus, semua individu membutuhkan umpan balik/masukan/saran yang konstruktif secara reguler.

                                                                                                                                                                                                                                                                                                              Kartu Tanda Masuk Awak Kapal / Kartu Identitas Awak Kapal

                                                                                                                                                                                                                                                                                                              Crew pass / crew identity card

                                                                                                                                                                                                                                                                                                              Kartu tanda masuk awak kapal (kru) akan diberikan pada hari pertama di atas kapal dengan nama dan fotograf Anda tertera padanya. Hal ini dilakukan untuk tujuan identifikasi. Anda harus membawa kartu tanda masuk ini bersama Anda ketika akan turun ke darat. Setelah kontrak Anda sudah berakhir, kartu tanda masuk ini harus dikembalikan ke perusahaan kapal pesiar.

                                                                                                                                                                                                                                                                                                              Kabin tamu

                                                                                                                                                                                                                                                                                                              Guest cabins

                                                                                                                                                                                                                                                                                                              Pada semua kapal pesiar, kru/staf dilarang memasuki kabin tamu, kecuali diperlukan untuk tugas Anda. Tidak ada pengecualian untuk aturan ini. Untuk sebagian besar perusahaan kapal pesiar, pelanggaran atas aturan ini merupakan alasan untuk pemecatan.

                                                                                                                                                                                                                                                                                                              Tugas dan tanggung jawab

                                                                                                                                                                                                                                                                                                              Assignments and responsibilities

                                                                                                                                                                                                                                                                                                              Di atas kapal, setiap karyawan kapal pesiar harus melakukan tugasnya sesuai dengan deskripsi pekerjaan yang dibuat oleh perusahaan kapal pesiar dan dengan tanggung jawabnya pekerjaan tersebut. Tugas Anda di atas kapal akan diawasi oleh atasan langsung Anda.

                                                                                                                                                                                                                                                                                                              Konsumsi Alkohol

                                                                                                                                                                                                                                                                                                              Alcohol consumption

                                                                                                                                                                                                                                                                                                              Konsumsi alkohol oleh awak kapal diperkenankan “setelah jam kerja” jika dikonsumsi secara moderat dan tidak berkelebihan. Minum alkohol itu tidak pernah boleh mempengaruhi kinerja awak kapal/anggota staf hari esoknya.

                                                                                                                                                                                                                                                                                                              Kursus, lokakarya, sertifikat

                                                                                                                                                                                                                                                                                                              Courses, workshops, certificates

                                                                                                                                                                                                                                                                                                              Saya rekomendasikan agar semua personil yang pernah hadiri lokakarya di atas kapal, apapun topiknya, untuk menjaga sertifikat mereka dan membawanya pulang. Subyek dari lokakarya tersebut dapat dimasukkan ke dalam resume Anda di bagian pendidikan/kursus.

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