F.A.Q. (frequently asked questions)
Table of contents
- Berapa lama kontrak saya?
- Berapa banyak hari libur yang bisa saya dapatkan?
- Apakah saya mendapatkan asuransi?
- Apa yang harus saya bawa ke atas kapal?
- Visa mana yang saya perlukan?
- Berapa banyak orang yang ada di dalam satu kabin?
- Apakah ada fasilitas rekreasi di atas kapal?
- Apakah saya harus bawa sprei, selimut dll (linen) ke atas kapal?
- Apakah ada AC?
- Bolehkah saya gunakan alat cukur listrik saya?
- Bagaimana saya mendapatkan uang saya?
- Dapatkah saya mengirim uang saya ke negara asal saya?
- Apakah saya harus bayar pajak?
- Dapatkah saya menggunakan semua fasilitas seperti penumpang?
- Apakah ada binatu di atas kapal?
- Bagaimana jika anggota keluarga meninggal?
- Bagaimana saya bisa sampai ke kapal?
- Tipe orang seperti apa yang sedang dicari oleh industri kapal pesiar?
- Apakah saya akan bisa mengunjungi tempat-tempat di mana kapal singgah?
- Saya akan bekerja dengan siapa?
- Berapa lama waktu yang dibutuhkan bagi saya untuk mendapatkan pekerjaan?
- Berapa jam saya akan bekerja per hari?
- Apakah saya bekerja tujuh hari seminggu?
- Apakah saya akan mendapatkan waktu istirahat?
- Apakah saya akan bekerja hanya di satu kapal saja atau dipindahkan ke kapal lain?
- Dapatkah saya bergabung dalam kegiatan?
- Bolehkah saya merokok di atas kapal?
- Crew / staff facilities in a nutshell
- U.S.P.H. = United States Public Health
- Personal hygiene on-board ships
Berapa lama kontrak saya?
How long is my contract?
‘Indonesian workers contracts’ usually are around 8 / 9 / 10 months, which is quite a long period the first time cruise employee.
‘Kontrak karyawan Indonesia’ biasanya sekitar 8 / 9 / 10 bulan, yang merupakan periode cukup lama bagi karyawan yang bekerja di kapal pesiar untuk pertama kalinya.
Contracts with cruise lines, cruise recruiters and or concessionaires come in various forms and shapes. Catering positions usually come between 4 / 5 / 6 months. Staff positions come from 6 / 9 months. Entertainers can have contracts from as short as 3 days up to 9 months Concessionaire positions come from 2 / 6 / 9 months. Contract periods can not be discussed.
Berapa banyak hari libur yang bisa saya dapatkan?
How long do I have a vacation?
Between ´two contracts´ there can be a vacation of 4 tot 8 weeks. Usually not paid by the cruise line (no income), except maybe officers positions.
Apakah saya mendapatkan asuransi?
Do I have insurance?
Yes you are insured by P&I coverage (protection and indemnity coverage), ships can not sail without this coverage for both passengers and crew. Quality differs from company to company. For extra insurance I recommend to contact: ´multisure´ and or ´MHG associates´ (see this book)
Apa yang harus saya bawa ke atas kapal?
What do I take?
Take as little as possible, all to many private things are going to be in your way in a small crew cabin. Catering positions usually two in a cabin, remember your cabin mate is also bringing his / her luggage
Visa mana yang saya perlukan?
What visa do I need?
When working on a cruise ship a visa is not required. The visa that is required is related to the boarding place: when boarding in the U.S: an American visa is required seaman´s C1/ D1, this visa can be obtained by the American consulate in your own country. Bring to the consulate ´valid passport for minimum one year´ and the ´letter of employment´ from the cruise line (proof that you are really hired). When boarding any other place in the world, the cruise line will inform you what consulate to contact. Here the same procedure: ´valid passport´ and ´letter of employment´. If your contract starts outside the U.S. maybe you still will need an American seaman´s visa C1 / D1, because the cruise line knows that in your contract period they will visit U.S. ports and want this settled before boarding the ship.
Berapa banyak orang yang ada di dalam satu kabin?
How many are there in a cabin?
At most ships today catering crew (housekeeping dep., bar dep., galley dep., restaurant dep.,) is two per cabin, some of the very old ships still can be four persons per cabin. Utility on some of the new ships can still be four per cabin. Staff positions can on some ships be one per cabin. Petty officers and officers are usually one per cabin.
Apakah ada fasilitas rekreasi di atas kapal?
Are there any recreational facilities?
Yes, but this depends on the cruise line, some have excellent facilities and some have none.
Apakah saya harus bawa sprei, selimut dll (linen) ke atas kapal?
Do I have to take bed linen?
No, bed linen will be provided by the cruise line.
Apakah ada AC?
Is there air conditioning?
Yes, all cruise ships today have air conditioning.
Bolehkah saya gunakan alat cukur listrik saya?
Can I take my electrical shaver?
Yes, most ships have 110 volt supplied and some have 220 volts supplied. If you work on a ship with 110 volts, but you are coming from Europe you can buy an adapter onboard.
Bagaimana saya mendapatkan uang saya?
How do I get my money?
Depending on the cruise line. Catering positions (except for cooks, they have fixed salary) on ships with low salary, tips will be paid by the passenger at the end of the cruise (gratuity envelopes in the cabin or tip is added to the bill of the passenger and subsequently forwarded to the individual catering crewmember) All ´other positions´ payout is at the crew purser´s office weekly or bi-weekly. I recommend not to keep large sums of money in your cabin, this is not safe. Safe lockers can be found at the purser´s office. Concessionaires (shop, photo, beauty etc..) pay out is usually handled by the respective manager onboard.
Dapatkah saya mengirim uang saya ke negara asal saya?
Can I send my money home?
Yes, even the cruise company can in some cases send your money to your bank account in your home country. You will most probably have to fill in a form at the crew purser´s desk. In my opinion, the best system to send yourself money home is ´Western union money transfer´ this is fast and reliable. I have experienced other bank systems slow and very expensive.
Apakah saya harus bayar pajak?
Do I pay tax?
On ships, you do not pay tax. (with the exceptions of Norwegians on a Norwegian flagged vessel). Cruise lines make a clear statement in your contract that tax in your home country is your own responsibility.
Dapatkah saya menggunakan semua fasilitas seperti penumpang?
Can I use all facilities like passengers?
No, catering crew stays out of public areas once their work is finished, they go to the crew/staff area (no access for passengers) Staff members some ships are allowed in passengers areas once off duty, however under strict behaviour codes. Petty officers and officers are allowed in passenger areas when off duty.
Apakah ada binatu di atas kapal?
Is there a laundry onboard?
Yes, uniforms will be cleaned at the expenses of the cruise line. Personal clothes can be cleaned at the crew laundry of you can bring it to the ship´s laundry and pay a couple of dollars for a big bunch.
Bagaimana jika anggota keluarga meninggal?
What if a family member dies?
If a family member dies, this is called an emergency and you will be able to go home. Whether the cruise line or you will be paying for that is up to the cruise line´s conditions. You will have to contact human resources or your recruiting agent to get back on the ship.
Bagaimana saya bisa sampai ke kapal?
How do I get to the ship?
The cruise line will inform you were to embark the cruise ship. For Europeans, this means that most probably they will have to fly to the embarkation port. Most cruise lines you stay one night in a hotel and the next day the port agent will take you to the ship.
Tipe orang seperti apa yang sedang dicari oleh industri kapal pesiar?
What type of people is the industry looking for?
The cruise industry, in general, is looking for people with good labour moral, positive and pleasant attitude, service-minded attitude and people´s people, who can deal with demanding passengers. (see also the profile of crew/staff member today)
Apakah saya akan bisa mengunjungi tempat-tempat di mana kapal singgah?
Will I be able to visit ports of call?
When off duty you will be able to go ashore, report back in time for your duty or before the ships sails. Embarkation is usually one or one and a half-hour before the departure of the ship.
Saya akan bekerja dengan siapa?
Who will I be working with?
Depending on the cruise line´s identity you can be working with for example Scandinavian officers and European catering crew, Asian utility and American entertainers, or another example: you can be working with people of over 100 countries.
Berapa lama waktu yang dibutuhkan bagi saya untuk mendapatkan pekerjaan?
How long will it take for me to get the job?
If the correct recruitment channel is found and your resume has been accepted it can take from 0 / 90 days before you go on board. Catering positions can go faster because there are more jobs and less competition, staff positions can take longer.
Berapa jam saya akan bekerja per hari?
How many hours will I be working per day?
Roughly the hours on board vary company to company and from positions to positions but in general from 10 / 13 hours a day, however in ´shifts´.
Apakah saya bekerja tujuh hari seminggu?
Do I work seven days a week?
Yes, you will be working seven days a week for the entire contract period.
Apakah saya akan mendapatkan waktu istirahat?
Will I have any time off?
Yes, between work shifts. More and more companies try to give one shift off.
Apakah saya akan bekerja hanya di satu kapal saja atau dipindahkan ke kapal lain?
Will I be on one vessel or will I be switched to other vessels?
No, you will most probably be on one vessel for the entire contract period, if you switch that will be on the instructions of the cruise line and not on the request of the employee.
Dapatkah saya bergabung dalam kegiatan?
Can I join in activities?
Yes, most ships have a crew welfare committee, to arrange crew activities.
Bolehkah saya merokok di atas kapal?
Can I smoke onboard?
Yes, on designated areas only.
Crew / staff facilities in a nutshell
- Beauty salon (at special hours)
- Crew bar (not for passengers, tax-free drinks)
- Crew room (relaxation area for crew and staff)
- Crew shop (at special hours at crew rate)
- Crew welfare (committee for crew activities)
- Crew deck (deck for crew and staff, no pax allowed)
- Crew cabin (2 persons per cabin, staff usually 1 per cabin)
- Crew parties (on some ships)
- E-mail (more ships offer this facility)
- Gym (if possible: at special hours)
- Laundry (uniforms cleaned at expense of company, private at crew rate)
- Medical (contact at crew consultation hours)
- Dental treatment (ashore: crew purser makes an appointment)
- Decks (some are off limited for the crew)
- Phone calls (calling and receiving onboard possible: expensive)
U.S.P.H. = United States Public Health
All passenger cruise ships arriving at U.S. ports are subject to unannounced inspection under the voluntary cooperative inspection programme. The purpose of this inspection is to achieve levels of sanitation that will minimize the potential for gastrointestinal disease outbreaks on these ships. Such outbreaks are infrequent but may be serious when they occur. Ships are rated on the following items to determine if they meet CDC sanitation standards: 1. Water 2. Food preparation and holding 3. Potential contamination of food. 4. General cleanliness, storage and repair. In the past, a score of 86 or higher was reported as Satisfactory and a score 85 and below was reported as not Satisfactory. Ships unable to achieve at least 86 on a routine periodic inspection will receive a reinspection within a reasonable time frame depending upon ship schedules and receipt of the “Statement of Corrective Action” from the ship’s management. A score of 86 or higher at the time of the inspection indicates that the ship is providing an acceptable standard of sanitation. In general, the lower the score the lower the level of satisfaction; however, a low score does not necessarily imply an imminent risk of an outbreak of gastrointestinal disease. CDC reserves the right to recommend that a ship does not sail when circumstances indicate (such as, but not restricted to, contamination of the potable water supply or inadequate treatment of the potable water supply). Sample:
Name of the vessel date of inspection score (fake sample)
Americana 12/03/91 -89
Amerikanis 02/04/92 -97
U.S.P.H. – The Aim, the where the how and the why.
AIMS: Safe handling of food and food used the equipment,
Where: Any food handling area,
Why?: Health and safety on board,
How: Follow the rules
U.S.P.H. Practices in the kitchen
- No picking and eating of food from trays and food dishes in transit to and from the restaurant.
- No using of the handwashing basins for cutlery, cups, water jugs, ice buckets etc.
- Using gloves to fill butter dishes where tongs are supplied and must be used.
- Failing to discard (used) black-trays and collecting clean for the next journey into the restaurant.
- Don’t use a waiter’s hand cloth for wiping plates, glasses, face, hands etc.
- Don’t handle rolls and food items with bare hands.
- Don’t place dirty trays on ‘clean” bench.
- Don’t eat off or pick at food in any kitchen area.
- Don’t smoke in any area of the kitchen.
Center for disease control and prevention
Visit the CDC website, then go to ‘contents’ see ‘health topics a-z’, then go to cruise ships, there you find the VSP (vessel sanitation program), after that go to inspection scores.
Personal hygiene on-board ships
- Shower frequently.
- Wash your hands frequently, especially when dealing with food.
- Comb your hair frequently.
- Brush your teeth frequently, if possible use mouthwash.
- Make sure your hands and nails are clean.
- Nails should be short and clean
- Earrings for men are not allowed, for women only very small ones
- Follow the guidelines regarding your uniform set by the company.
- Make sure you clean your uniform frequently, you will have to take it yourself to the laundry.
- Make sure your shoes are always polished.
- Make sure you always wear your name-tag on your uniform.
Beards and moustaches
- No beards are to be worn.
- It is not possible to let a beard grow during your contract.
- If you arrive onboard with a moustache it should be trimmed all the time.
Hairstyle/make-up and perfume
- Conservative use of make-up only.
- No excessive jewellery is allowed.
- No smoking or chewing gum.
- The cruise line employee may not comb, brush or arrange his / her hair in the
presence of a passenger.
- Some cruise ships visible tattoos are not allowed.
- When working in an air conditioning climate contact lenses may irritate.
- Extreme use of deodorants/scents is not allowed