The utility cleaner works in the officers’s area and public outlets. He/she is responsible for cleaning and sanitation of these areas. He/she is also responsible for maintenance and equipment used in this area. He/she is supervised by the housekeeper. He/she has an understanding of U.S.P.H. rules and regulations and must attend all mandatory safety drills.
The tailor works in the laundry/tailor area. He/she is responsible for tailor activities for both passengers, and crew such as: repair of clothes, curtains, linen uniforms etc… He/she must have previous work experience in this field. He/she must participate in all mandatory safety drills.
The linen keeper is supervised by the housekeeper. He/she is reponsible for items such as: laundry, linen, towels, and uniforms of officers and crew. He/she handles all requisitions and distribution of these items. He/she works closely together with the laundry/housekeeping department onboard. He/she is responsible of cleanliness and sanitation in his/her work enviroment. He/she must have an understanding of U.S.P.H. rules and regulations. He/she must partcipate in all mandatory safety drills onboard.
Assistant cabin steward/ess
The assistant cabin steward/ess is supervised by the cabin steward/ess and the housekeeper. He/she is responsible for all cleanliness of the passenger cabins/suits/penthouses. He/she is responsible for cleanliness in all housekeeping areas and pantries. He/she is responsible for all cleaning equipment and eventually maintenance of cleaning equipment. He/she resports to the housekeeper needs of repairwork in the housekeeping department. He/she assists the passengers with laundry requests. He/she has good communication and social skills. He/she must have a good understanding of U.S.P.H. rules and regulations. He/she must participate in all mandatory safety drills. The position equals to chambermaid in a hotel.
The number of persons working in the housekeeping department depends on the number of passengers and size of the ship. A normal day will include the following activities: Morning: cleaning of public areas; toilets, reception, vacuum cleaning of the bar and lounge. Cleaning the passengers cabins and bathrooms, making the beds, changing towels, vacuum cleaning. Laundry (towels, uniforms, staff clothing) must also be done during the day. Afternoon (lunch): washing of lunch dishes, polishing and sorting of knives, forks and spoons, cleaning the dishwasher and coffee pantry. Evening (dinner): preparation of passengers cabins for the night, cleaning of public toilets, the points mentioned above (lunch).Every day an extra activity must be performed in the passenger cabins, such as cleaning the windows, cleaning walls in public areas, cabins and bathrooms, or cleaning the shower curtains. Remaining activities include: counting and sorting laundry, assisting when laundry is to be delivered or picked up, maintaining machinery and- working materials, assisting when provisions are delivered.
Head cabin stewardess
The head cabin steward/ess is supervised by the assistant chief housekeeper. The head cabin steward/ess supervises the cabin steward/esses and the asst. cabin steward/esses. He/she is responsible of all designated cabins/ suits/penthouses. He/she ensures to all that there is a high service level to all passenger attendance, high service level to all cabin/suits/penthouses and all cleaning activities. He/she delegates on daily/weekly base all cleaning tasks. He/she supervises the cleanliness of the entire housekeeping department. He/she handles requisitions and ordering of all housekeeping items. He/she supervises equipment and maintenance of housekeeping equipment. He/she is responsible of training of all new housekeeping personnel. He/she needs good communication skills He/she has a good understanding of U.S.P.H. rules and regulations. He/she must participate in all mandatory safety drills.
Assistant chief housekeeper
The assistant chief housekeeper is supervised by the chief housekeeper. He/she assists the chief housekeeper in day to day operations in the housekeeping department. He/she supervises: the housekeeper, cabin stewardesses, stateroom stewardesses, and asst. cabin stewardesses. He/she supervises and controls high service level to passenger attendance, high service level to cabin cleaning, high service level to all cleaning duties. He/she supervises and controls the cleanliness of all service/housekeeping pantries. He/she is responsible for equipment and maintenance of equipment in the housekeeping area. He/she handles all adminstrative duties such as: requisition and ordering of items used in the housekeeping department: cleaning material, cabin supplies, beverages, etc.. He/she is responsible for manning schedules and work schedules of all he/she supervises. He/she is responsible of training in his/her respective field. He/she must have a good knowledge of U.S.P.H. rules and regulations. He/she must participate in all mandatory safety drills