The pool attendant is supervised by the asst. cruise director. He/she is responsible for all cleanliness and sanitation of the pool areas, which include: jacuzzi, sauna, pools, showers, etc…. He/she works closely together with the snack steward or cafe attendant and makes sure that all deck chairs and towels are in order and ready for the passengers. He/she is also responsible for all cleanliness in the area especially for garbage disposal etc…He/she must have an understanding of U.S.P.H. rules and regulations. He/she must participate in all mandatory safety drills.
Assistant shore excursion/tour manager
The assistant shore excursion manager supervises cruise staff shore-excursion staff. He/she reports to the shore excursion manager. Duties and responsibilities include: sales of excursions (not included in the price of the cruise) organisation of tours, contacts with tour operators, co-ordination with all cruise passengers, responding to service and information needs of passengers. He/she is responsible for public announcements regarding tours. He/she handles all administration issues related to the shore excursion activities and shore excursion sales. He/she must participate in all mandatory safety drills.
Shore excursion–tour manager
The shore excursion tour manager is overall responsible for all tours and shore excursion related sales. His /her duties include organisation, communication, sales of tours, requesting passenger service and information needs. Organising: special tours, contacts with tour operators, making public announcements, providing information packages, providing meal packages in conjunction with the F and B department. He/ she also acts as a tour guide, is responsible for shore-excursion and tour related administration, handles embarkation and debarkation procedures. He/she must be able to train the shore staff and asst shore ex mgr makes manning and work schedules. He/she must participate in mandatory safety drills.
The cruise director is subordinate to the hotel manager. The cruise director is in charge of all passengers entertainment, activities, and shore excursions. The cruise director is in charge of all musicians and he is responsible for following a company musical program. The cruise director is also responsible for evaluating the performance of musicians and cruise staff. The cruise staff will assist at all the master’s entertainment functions. The cruise director gives a travel talk and landing instructions to the passengers’ arrival in each port. The cruise director is responsible for administrating the proper presentation of dining room live music after having been furnished with a dining room music schedule agreed to by shoreside hotel and food & beverage management. The cruise director may place onboard passenger shopping information. The cruise director is responsible for an effective administration of the sale of shore excursion tickets. The cruise director is responsible for the care and maintenance of all equipment in his care, including the library books.
he group coordinator is a key contact aboard the ship for VIP group leaders and passengers with special needs. The basis of this job is to coordinate and ensure that all group functions onboard the vessel proceed smoothly, professionally and efficiently. The group coordinator works directly under the Hotel Manager and coordinates with all department heads, managers, and supervisors to ensure that all proceeds smoothly with the group functions onboard. Her\his main objective is to assist the groups with any onboard functions that occur and to provide information or the proper contact for any port of call function.
Youth staff members co-ordinate, implement and encourage participation in a wide array of fun and interesting onboard activities for children age 2 to 17, usually divided by age groups. Activities can include games, contests, scavenger hunts, sports and fitness instructions, arts and crafts, and kids parties. They also provide supervision in designated areas, while parents are enjoying activities. Children are to be supervised by Youth staff at all times as well as ensure the overall safety of the Youth Program. Youth staff may also be required to occasionally assist with Cruise Staff Activities.
The videographer is responsible for the maintenance and operation of the ship’s broadcast booth. This includes the operation of the satellite, programming, the broadcast room such as playing of movies, tuning, in local tv and radio, updating, the comsats news-services, in-room music, and the dining room when necessary. The videographer may be asked to travel to do on-location shootings for the above. The Videographer must have experience and ability in troubleshooting, maintaining and repairing videowalls, creating custom video wall programs for star-acts groups, etc., creating graphics, for the cruise events and information channel, videotape editing, in various formats, videography, in-field and studio situations, live TV directing, call and switch live multiple Camera programs, an understanding of satellite broadcasting and tracking and understanding of computers with respect to Video productions.
The Sound light technician provides professional sound and light support for the onboard entertainment shows, and other passengers activities. He\she sets up, runs and maintains the sound\light equipment, and may run the in-house video system if a video technician is not on staff. Sound technicians must have experience in the following: mixing front of house systems as well as monitor mixes simultaneously, experience with multiple wireless microphones, some degree, of ability at troubleshooting, and minor repairs, of broken equipment, ability to mix all styles of bands from rock to big band and large vocal ensembles. The light technician must have the ability and experience to program and manually run modern light consoles, experience in programming robotic lights e.g roboscan, veri light, wybron color mover.
The video technician works closely with the videographer, who produces videos to sell to passengers. He/ she produces especially the videos by assembling various shots of passengers made during the cruise and mixes these with sound effects to make a nice video for passengers to remember what their cruise vacation was about. He/she is also responsible for all services onboard for all video equipment and maintenance. He/she has to participate in all mandatory safety drills.
The primary function of the stage staff is to support and supplement Cruise Staff activities and entertainment programs as administered by the asst. cruise director or stage manager. Stage staff duties include set up and break of various events such as Bingorama sessions, Horse racings, Sports Award presentations, various musical bands presentations, group meetings, theme night productions etc… Stage staff operate the spotlights for the production show celebrity star times, cruise staff welcome, and farewell shows and showband presentations, as required. Stage staff stock and maintain a working inventory in the various prize lockers assist with the monthly loading and stocking of all Cruise Staff supplies from shoreside, deliver and distribute all departmental paperwork such as mail., printing memos, etc…
The disc/video jockey
The disc/video jockey works in the Ship’s Night Club playing ‘top 40’ music and videos, as well as performing cruise staff duties when assigned. The employee must provide excellent customers service accommodating all passenger music requests. The disc jockey may also be required to be the master of ceremonies for bingo sessions, water games etc.
The International hostess entertains and socialises with the passengers, entertains and conducts daily activities to passengers from various countries and nationalities. He/she ensures that passengers are involved with enthusiasm in social and leisure events and promotes participation in such activities. He/she takes part in formal social activities and acts as a host/hostess, for example, at cocktail parties, special conferences, or functions held on board, and dines with invited guests for lunch and dinner. He/she escorts passengers on tours or visits ashore and performs embarking and disembarking duties at the gangway. He/she assists the asst. cruise director and/or cruise director with simple administrative tasks. He/she must have a background in public professional performances, entertainment, recreation and in / or the hospitality industry. If possible previous shipboard experience is desirable. He/she should be fluent in several languages. He/she must have an outgoing personality and extensive diplomatic and communication skills. He/she must have a good understanding of U.S.P.H. rules and regulations. He/she must participate in all mandatory safety drills held on board.
The Social host/hostess is the public relations liaison between the guest and the cruise line. The principle role is to circulate throughout the public areas of the ship.
The social hostess socialises with the passengers, entertains, and conducts daily activities for passengers. He/she ensures that the passengers are involved in social and leisure event with enthusiasm. He/she promotes participation in such events. He/she takes part in formal social activities onboard such as hostess during cocktail parties, special conferences or functions held onboard and dines with invited guests. He/she escorts passengers on tours and visits on the ship and/or in port. He/she performs embarking and disembarking procedures and social duties at the gangway. He/she assists the asst. cruise director or cruise director with simple administrative tasks. He/she must have a background in professional public performances, recreation, entertainment, recreation or in the hospitality industry. He/she must have an outgoing personality with diplomatic and good communication skills. He/she should have knowledge of foreign languages. He/she must have a good understanding of U.S.P.H. rules and regulations on board. He/she must participate in all mandatory safety drills held on board.
Shore excursion assistant manager
Under the direction of the cruise director, the Shore Excursion Assistant manager is responsible for providing the best possible shore excursion service and for increasing shore excursion sales. Duties and responsibilities include tour talks for each port of call, tour sales, accounting and bookkeeping of tour sales, coordinating with tour operators, tour agents, communicating with the shore excursion manager, to maintain quality control regarding individual tour operators, and their operations, resolving any passenger problems encountered, meeting and greeting passengers, embarkation duties including escorting passengers, to and from the airport to the ship. This position requires that the employee become knowledgable of all onboard services and facilities as wells as strong knowledge of all ports of call.
To translate the daily program from English into more languages, when more nationalities of pax are onboard. Select information about next ports of call and make computer print-out. Coordinate daily activities of the plumber, carpenter, electrician, and make computer print out. Make announcements over the speaker in several languages. Registration of several credit cards, control and preparations of check-out for pax. Responsible for official documents such as damaged objects, up\downgrading of the cabinet, early leave of pax, visitors pass, missing luggage, etc…. Arranging transfers to other ship. Registration and keeping in contacts with group leaders. Faxing about daily procedures. Daily post. Registration of lost\found objects. Check out of passengers (Fidelio system)Participate in daily meetings. Taking care of special needs of pax. Registration of book of complaints. Be liaison between pax, social hostess, cabin service and hotel mgr. Organising tours onboard. Interpreter in case of language problems.
Cruise staff assists the cruise director with passenger activities, entertainment and making passengers familiar with life onboard. Welcoming aboard new passengers, responsible for cocktail parties, port talks, anniversaries, birthdays etc…
Cruise staff can also be working as an entertainer. Cruise staff consist of the following positions: entertainers, shore excursion managers, hostesses, water sports directors, youth counsellors.
Gentleman dance host
The gentleman dance host is a position that is filled by someone, who can cruise for free at passenger conditions and in return participates as dance host to accompany single ladies, preventing them from loneliness onboard.
The cruise director supervises entertainment staff, cruise staff, develops and coordinates passenger entertainment and passenger activities. Cruise director acts as a liaison between passengers, crew, staff and officers. Most cruise lines hire only from within, meaning that you should start as cruise staff, working your way up to assistant cruise director or as shore excursion manager and eventually cruise director. Must have strong organizational skills, is one of the most important persons on board and must have excellent public relations feeling. He must also be able to speak in public.
Water sports instructor
Waters sport instructors duties include: conduct daily snorkelling programs, responsible for maintenance of dive equipment and boats. A big responsibility, of course, is the safety and health of passengers.
The lifeguard is responsible for supervising the safety of the passengers in the entire pool area. He/she must have previous work experience as a lifeguard and/or current lifeguard certification. He/she must participate in all mandatory safety drills onboard. He/she must have good knowledge of all S.T.C.W. rules and regulations.
P.A.D.I. (Professional Association of Diving Instructors) water instructors.
The P.A.D.I. open water instructor works both on the ship and on land. The P.A.D.I. open water instructor must have a minimum of 50 certifications. He/she has to pass a physical ability test before gaining employment with the cruise line. He/she must participate in all mandatory safety drills. He/she must have a good knowledge of all S.T.C.W. rules and regulations.
Entertainers are involved in all entertainment on board such as shows, bingo, horse racing, and parties. Entertainers can also be working as cruise staff. Some entertainers are employed for a short period of time others may work a full contract, positions here are groups, bands, jugglers, comedians, dancers, magicians. If you work occasionally onboard it is also called fly-in entertainer.
The assistant stage manager
The assistant stage manager operates together with the stage manager in all preparations for the shows, entertaining performances of musicians, magicians, ventriloquists, dancers, guest entertainers, bands, show bands, live stage shows, etc… He/she makes sure that all technical details with regards to wiring, sound and light equipment and connects are in order. During shows and entertaining events, he/she makes sure that all technical details with regards to stage illumination and spotlights are in order. He/she is also responsible for maintenance and repairs of all technical equipment used in the respective department. He/she must participate in all mandatory safety drills.
Production cast manager
The production cast manager is supervised by the assistant cruise director and ultimately the cruise director. He/she organises and follows the schedule set by the asst. cruise director. He/she organises, controls and supervises the performance in the show, the technical quality of the shows. He/she supervises the entire show production onboard. He/she supervises and controls the rehearsals of the shows. He/she in conjunction with the technical manager and cruise director plans and manages behind the scenes. He/she is responsible for the show equipment,(maintenance and ordering) costumes, etc… He/she must participate in all mandatory safety drills.
The band leader is supervised by the assistant cruise director and ultimately the cruise director. He/she supervises the band onboard and conducts rehearsals during the daytime. He/she follows with the band the schedule set by the asst. cruise director. The band plays as a part of the production shows onboard, performs classical concerts, performs classical jazz concerts, plays background music in public outlets, plays during ballroom dances etc… The band leader must participate in all mandatory safety drills.
Production cast dancer
The production cast dancer is supervised by the production cast manager. He/she dances in the shows onboard, which vary from classic to contemporary. He/she participates in the daily rehearsals for the show. He/she may have social duties to participate in similar to cruise staff activities. He/she has previous dance experience in ballet or show. Shows onboard are similar to broadway/vegas entertainment. He/she participates in mandatory safety drills.
Production cast vocalist
The production cast vocalist is supervised by the production cast manager. He/she performs solo or as part of the shows onboard, which vary from classic to contemporary. He/she may have social duties to participate in similar to cruise staff activities. He/she participates in the daily rehearsals. He/she has previous work experience as a vocalist in shows or solo. Entertainment onboard is similar to broadway/vegas entertainment. He/she participates in mandatory safety drills.
Expedition leaders responsibilities are: guide passengers on tours, teach about local history, culture etc. Of course these positions require extensive knowledge and are usually for those who are very familiar with these areas and are usually lectures and people with a scientific background.
Fitness director responsibilities are: organizing health and fitness programs onboard. Facilities onboard, where they work are spas, fitness centres and tracks.
Lecturers on board are responsible for: presentations about special topics such as region or regional culture etc. Depending on the cruise line the topic varies. Upscale ships naturally require other topics than budget cruise lines. Topics are fitness, health, music, arts, business, sports, movies, politics etc.
Photographers onboard are working at cocktail parties where a picture is made when the passenger shake his hand with the captain. (the captain shakes hands with each passenger at the welcome party) The photographers work on the embarkation day at the entrance of the ship when the passengers arrive. The photographer also works in ports, when passengers go on a tour, and they work on disembarkation day. Photos are usually displayed onboard and can be bought by passengers. Photographers are big revenue for ships, and good public relations according to Mr Robert Harrow president of Transocean photos(the biggest and most professional ships concessionaire in the industry today).
The photo manager is responsible for all activities in the photo-shop and processing department. He/she supervises the photo staff: sales and photographers. The photographers take pictures of passengers during the cruise, the processing department processes these photos and the sales department sells the photos. Pictures are usually taken at embarkation/debarkation of the passengers, during tours, during port visits, at formal dinners. He/she is responsible for all hardware/equipment in his/her area and maintenance. He/she is responsible for all administrative and accounting duties. He/she is responsible for stock, shop supplies and purchasing. He/she oversees activities with storing, loading and unloading of sales items. He/she is responsible for cleanliness in the photoshop and photo department. He/she is responsible for manning schedules and work schedules. He/she handles and oversees the training of new photo-shop crew. He/she participates in the mandatory crew safety drill.
The number of youth counsellors onboard is rapidly growing, because more and more ships in the mainstream segment are catering to families. Youth counsellors onboard duties include: coordinating youth and children’s activities.
The lounge performer works in various locations all over the ship: at the piano bar, the cafe, the nightclub, the theatre etc.. all during the day and nighttime providing his / her own material. He/she must be talented and must play a wide variety of styles. He/she reports directly to the cruise director. He/she must participate in all mandatory safety drills onboard. He/she must have a good understanding of all latest S.T.C.W. rules and regulations.
The singers and dancers on board are usually part of the production shows. The recruitment of such positions is confusing and unstable, sometimes the cruise line takes care of that themselves, sometimes they recruit trough production and entertainment agencies. He/she reports directly to the cruise director. He/she must participate in all mandatory safety drills onboard. He/she must have a good understanding of all latest S.T.C.W. rules and regulations.
The musical director co-ordinates all musical scores, and all show and musical arrangements. He/she is responsible for the training of all the singers in voice and microphone techniques: projection during the show/musical; accenting, phrasing and memory; and the overall presentation of the show / musical. He/she oversees all the entertainers of the show/musical. He/she reports directly to the cruise director. He/she oversees all the musicians for recording sessions and click-trap tapes. He/she must participate in all mandatory safety drills. He/she must have a good understanding of all S.T:C.W. rules and regulations.
The choreographer is responsible for auditioning all the dancers and singers. He/she is also responsible for creating, selecting and teaching all the musical and/or show routines. He/she reports directly to the musical director. He/she must participate in all mandatory safety drills onboard. He/she must have a good understanding of all S.T.C.W. rules and regulations
The (musical) duo onboard provides, according to the ships activities and entertainment planning, a musical ambience. The duo plays background music in all public spaces or venues, they perform musical entertainment during special functions and events for the amusement of the passengers on board. The duo players must have a musical education and / or must have entertainment experience. The duo members must participate in all mandatory safety drills onboard. The duo members must have a good understanding of all S.T.C.W. rules and regulations.
The harpist provides, according to the ships activities and entertainment planning, musical ambience. He/she plays background music in all public spaces or venues, he/she performs musical entertainment during special functions and events for the passengers. He/she must have relevant education and/or previous experience. He/she must participate in all mandatory safety drills onboard. He/she must have a good understanding of all S.T.C.W. rules and regulations.
The trio provides, according to the ships activities and entertainment planning, a musical ambience. The trio plays background music in all public spaces and venues, performs musical entertainment during special functions and events for the passengers on board. The members of the trio must have a musical education and / or previous work experience as an entertainer. The members of the trio must participate in all mandatory safety drills onboard. The members must have a good understanding of all S.T.C.W. rules and regulations.
The musician provides according to the ship activities and entertainment planning, a musical ambience. He/she must play live music for the production show onboard, perform classically and or jazz concerts, play background music in all public outlets, perform musical entertainment during special functions for the passengers on board. He/she must have a musical education and/or previous work experience as a musician. He/she must participate in all mandatory safety drills onboard. He/she must have a good understanding of all S.T.C.W. rules and regulations.
The band provides according to the ships activities and entertainment planning, a musical ambience. The band plays live music in all spaces and venues and as part of the production shows. The band will perform classical and or jazz concerts, play background music, perform musical entertainment during special functions and events, or play various styles of ballroom dance music for the pleasure of the passengers. The band members must participate in all mandatory safety drills onboard. The members must have a good understanding of all S.T.C.W. Rules and regulations.
The executive producer is the person who takes the show concept from design to reality. He/she receives information and requirements from the cruise line´s director of entertainment. He/she plans the show in conjunction with the cruise director. He/she must involve the choreographer, the vocal coach, and the musical arranger. He/she must have previous work experience and or education in entertainment. He/she must participate in all mandatory safety drills onboard. He/she must have a good understanding of all S.T.C.W. rules and regulations.